Ratings based on 1,747 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Too expensive for what you get - even in key west. Food is too expensive - so eat downtown. Most staff was courteous and pleasant, but bartenders and servers were inattentive.
by A verified traveler
Posted 2 Jun 2024
This is a great place to stay, next time we decide to visit Key West we will fly. This property has shuttle service to and from the airport, they also have shuttle services to the main attraction area, you do not need a vehicle visiting Key West. The beach is directly across the street from the resort " there are not many beach resorts in Key West this one is perfect, The pool area is nice with two tiki bars available, the restaurant has a nice selection of food and it was very good. Hope this helps you who every reads this
by A verified traveler
Posted 31 May 2024
Great place to stay
Comment from Hotel Management
31 May 2024 by Management Team, Hotel Management
Thank you for staying with us, Jason. We look forward to your next visit. Cheers!
by A verified traveler
Posted 29 May 2024
Can’t thank the front desk and shuttle service enough for their hospitality and amount of care they put into their work. Everyone was so accommodating and made sure we were taken care of. We will be back next time we return to Key West.
Comment from Hotel Management
31 May 2024 by Management Team, Hotel Management
Dear Erika, Thank you for staying with us and sharing your feedback. We are proud to hear our team showed off their incredible hospitality and will be sure to share this with them. We look forward to your next visit. Cheers!
by A verified traveler
Posted 29 May 2024
I would not stay at this property again. It is located directly across from Smathers Beach and the food was average but the pool is small, rooms need to be cleaner, no ice in designated areas, no tv service for 3 days during our stay, and a barking dog in the room next to us made it very hard to get any rest. All of this will keep me from booking this property again. I would also advise not to book through Expedia as it is nearly impossible to get reimbursed if you have any uncontrollable travel delays.
Comment from Hotel Management
31 May 2024 by Management Team, Hotel Management
Dear Luther, We are sad to hear your stay fell short of your expectations and appreciate your feedback. Thank you for staying with us!
by A verified traveler
Posted 27 May 2024
It was an average resort. I wasn’t thrilled with how loud the rooms were and that if the person in the room next to you or across the hall opened and closed the door it sounded like your own door and it woke us up multiple times. I just wasn’t too impressed over all. It was a place to sleep and was very clean so that part I was pleased with.
Comment from Hotel Management
28 May 2024 by Management Team, Hotel Management
Dear Briea, Thank you for staying with us and sharing your feedback! We are sad to hear we fell short of your expectations. Although the hurricane rated doors awoke you multiple times, we are pleased to hear we didn’t miss on cleanliness. We hope this does not put a damper on your visit and we look forward to welcoming you back again soon. Kind Regards, Management Team
by A verified traveler
Posted 27 May 2024
Easy access to beach...all amenities...pool, restaurant, gift shop, bar, plenty of conversation areas...we rented a suite with ,2 bedrooms, kitchenette, fold out couch, 3 queen beds, ,3 TV's, 1 full and one half bath.
by A verified traveler
Posted 27 May 2024
Very convenient with all the amenities..... would recommend it to anyone
Comment from Hotel Management
28 May 2024 by Management Team, Hotel Management
Dear Carrie, Thank you for staying with us and sharing your experience. We value your time and feedback. We are pleased to hear you enjoyed the amenities and look forward to many more visits in the future. Warm Regards, Management Team
by A verified traveler from Pembroke Pines
Posted 27 May 2024
Great stay!
Comment from Hotel Management
28 May 2024 by Management Team, Hotel Management
Thank you for staying with us, David! Fins up!
by A verified traveler
Posted 27 May 2024
We had a fabulous time on vacation but the rooms were not cleaned. The floors were filthy, there was mold on walls in the shower. I had to go find a cleaning lady and get her broom and go clean my own room, I should be paid for having to clean my own room, toilet is wobbly, had to find maid for more towels, toilet paper, garbage bags
Comment from Hotel Management
28 May 2024 by Management Team, Hotel Management
Dear Linda, Thank you for staying with us and providing your feedback. For future visits, housekeepers can be dispatched via calling the front desk by dialing “0” from your in room phone. We will investigate further internally to better future visits. Warm Regards, Management Team
