Ratings based on 1,234 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
They have someone at the front desk that is rude barely speaks English and is unaware of the words thank you and please, and if you ask her to repeat herself gets in a bad mood.
by A verified traveler
Posted 10 May 2024
Great location! Renovations were underway, so the pool was not open. Staff was very friendly and helpful.
by A verified traveler
Posted 8 May 2024
The property was under construction. The pool was closed and under construction and the bar was under construction. The hotel explained that we can use a pool at another hotel and when we tried to book it was full and we were not able to swim at all. The hotel also charged us 134.70 for incidentals ? We did not take anything from the room or eat anything from the refrigerator or use the coffee maker or coffee. Do not book this hotel if you want to be inconvenienced
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 30 Apr 2024
We like the hotel and location. Everyone was friendly and nice.
Comment from Hotel Management
3 May 2024 by Front Desk Team, Hotel Management
Thank you for choosing La Concha for your accommodations.We appreciate your feedback.We look forward to seeing you again on the island.Warm regards,
by A verified traveler
Posted 28 Apr 2024
We were suppose to check in at 4pm. The front desk staff stated that another guest isn’t leaving the room we were assigned until 4pm. So it wouldn’t be cleaned for a couple hours after that. They would not give us a different room. After continuously asking for a different room, they finally gave us one. The pool is also under construction and there aren’t convenient alternative options. The front desk staff wasn’t friendly. I would not stay here again
by A verified traveler
Posted 28 Apr 2024
No indication it is under construction prior to arrival. Incredibly loud construction noise all morning. Every morning. Forget breakfast. And no indication prior to arrival that the pool is closed, too.
by A verified traveler
Posted 26 Apr 2024
They are under construction and didn’t let us know before we arrived. No pool and no water for a few hours.
by A verified traveler
Posted 26 Apr 2024
Property and parking convenient location, under construction, good perks,
Comment from Hotel Management
3 May 2024 by Front Desk Team, Hotel Management
Thank you for choosing La Concha Key West for your stay.We appreciate your feedback.We look forward to seeing you again on the island.Warm regards,
