Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Location, view, staff
Comment from Hotel Management
15 May 2024 by KP, Hotel Management
Hello Leana! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
by A verified traveler
Posted 12 May 2024
Excellent !
Comment from Hotel Management
14 May 2024 by KP, Hotel Management
Hello Peter! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West
by A verified traveler
Posted 5 May 2024
Never ate at hotel, they were too busy with wedding parties. Waited for 10 minutes and no one ever acknowledged us so, we left.
Comment from Hotel Management
7 May 2024 by KP, Hotel Management
Hello Charles! Thanks so much for taking the time to complete an online review about your recent experience at our resort and providing candid feedback. We hope to welcome you back during your next trip to Key West
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
7 May 2024 by KP, Hotel Management
Hello Young Joo! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West
by A verified traveler
Posted 29 Apr 2024
The location was great - immediately accessible to many of the important sites. Regretfully, parking at the hotel was a significant problem. (We had stayed at the hotel previously and it was a problem then also.) The staff was very friendly. We'd like to especially commend and thank Julian Barrow, the Front Office Manager, and Dan the waiter at the Four Flamingos. Both were very professional but also very cordial and helpful. Also, Angie at the poolside bar was very pleasant and our housekeeper did a great job.
Comment from Hotel Management
30 Apr 2024 by KP, Hotel Management
Hello Charles! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
30 Apr 2024 by KP, Hotel Management
Hello Steve! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West
by A verified traveler
Posted 25 Apr 2024
Amazing property only outdone by the top notch staff. We have always stayed at the pier house until this trip and after thinking our standards would never be surpassed the hyatt proved us wrong. From the welcome drink, amazing bartenders at the blue mojito, top notch front desk regrading all of our requests, even taking care of our bags and lining taxi's up for our travels home. Thank you for an outstanding stay!
Comment from Hotel Management
25 Apr 2024 by KP, Hotel Management
Hello Justin! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West
by A verified traveler
Posted 25 Apr 2024
Amazing property only outdone by the top notch staff. We have always stayed at the pier house until this trip and after thinking our standards would never be surpassed the hyatt proved us wrong. From the welcome drink, amazing bartenders at the blue mojito, top notch front desk regrading all of our requests, even taking care of our bags and lining taxi's up for our travels home. Thank you for an outstanding stay!
Comment from Hotel Management
25 Apr 2024 by KP, Hotel Management
Hello Justin! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West
by A verified traveler from Clifton Park
Posted 21 Apr 2024
Beautiful
Comment from Hotel Management
22 Apr 2024 by KP, Hotel Management
Hello MaryEllen! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West
by A verified traveler from Lawrence
Posted 15 Apr 2024
The Latitudes restaurant onsite was excellent. Enjoyed a hot breakfast each day. Menu options were good. Waitstaff very attentive. Had dinner here one evening. Craft cocktails were excellent. Appetizers & entrees were good. Waitstaff again addressed all of our needs. Indoor & outdoor dining available. Nice location on the property.
Comment from Hotel Management
16 Apr 2024 by Arsenii Morozov, Hotel Management
Dear Ms. Catherine,Thank you for taking the time to share your wonderful experience!We hope to have the pleasure of welcoming you back for another experience during your future visits to our property.
