Ratings based on 976 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from westminster
Posted 19 May 2024
Beautiful pool area. No cups in the bathrooms is bad
by A verified traveler
Posted 19 May 2024
The road is a bit noisy at night, traffic
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Margaret, thank you for your feedback. The team at Hilton Garden Inn Key West / The Keys Collection is pleased you enjoyed your stay overall. We appreciate your comment and hope to welcome you back for another visit soon.
by A verified traveler
Posted 17 May 2024
Closet to town
by A verified traveler
Posted 13 May 2024
Everything so nice
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Nervelus, it's a pleasure to know that you enjoyed your stay at Hilton Garden Inn Key West / The Keys Collection. We appreciate your feedback and hope to welcome you back soon!
by A verified traveler
Posted 12 May 2024
Staff was great!
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Polly, we're thrilled to hear you had such a positive experience with our team members at Hilton Garden Inn Key West / The Keys Collection. We'll ensure your comments are shared with them. It would be our pleasure to welcome you back in the future!
by A verified traveler
Posted 10 May 2024
Paid for breakfast before checking im and they still charged me for breakfast overall staff was horrible felt like i was being watched.
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Kelvin, the experience you described is not what we aim to provide. It's important our guests feel comfortable and valued throughout their stay. We appreciate your feedback and will address these concerns internally with our team. Thank you for bringing them to our attention.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
11 May 2024 by Customer Service, Hotel Management
Thank you for the 5 out of 5 rating, Adrain!We're thrilled to see how much you enjoyed staying at Hilton Garden Inn Key West / The Keys Collection. We look forward to hosting you again in the near future! Thank you again for sharing.
by A verified traveler
Posted 9 May 2024
The hotel was well maintained. Even though it was located by a very heavy traffic area. the noise level was not noticeable.
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Susan, it's fantastic to hear about your positive experience at Hilton Garden Inn Key West / The Keys Collection. Our dedication to maintaining a comfortable environment for our valued guests shines through in your feedback. We're glad that the traffic noise was not a bother to your stay. We hope the next time you visit Key West, you'll choose our hotel again.
by A verified traveler from Palmetto
Posted 7 May 2024
Overpriced
Comment from Hotel Management
8 May 2024 by Customer Service, Hotel Management
Ryan, we appreciate the feedback, and we're sorry if your expectations about our pricing weren't fully met. We strive to deliver great value for all and constantly review our rates to match the high-quality amenities and services we provide.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Customer Service, Hotel Management
Halyna, we appreciate you taking the time to rate your stay. It seems we didn't meet all your expectations, and we'd like to take this opportunity to ensure your next visit is more satisfying. Any specific feedback about our property or services is always welcome so we could improve your future experiences.
