Ratings based on 983 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Was okay
Not the nicest part of town
Old building
by A verified traveler
Posted 4 Jun 2024
The maid was very rude!
by A verified traveler
Posted 29 May 2024
The room was smelly. I requested a new room, but the staff gave me a Fabreze to spray it. It sort of worked out. The room was okay. The breakfast was okay but free. No options for people who only eat plants. They have good parking.
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Dear Eduardo, we sincerely apologize for the inconvenience you experienced during your stay. We strive to provide a comfortable environment for all our guests and regret that we fell short of your expectations regarding the room odor. Your feedback regarding our breakfast options is duly noted, and we will explore ways to enhance our offerings to cater to dietary preferences more comprehensively. We appreciate your positive note on our parking facilities and hope to welcome you back for an improved experience in the future. - Red Lion Inn & Suites Kennewick Tri-Cities
by A verified traveler
Posted 27 May 2024
If you can stay elsewhere. This place is not where you want to be. Loud crowd right outside front desk until after 11 PM, smells like weed, our bathroom door had a hole in it to where the door wouldn’t fully close or lock. We had a ground floor room and windows wouldn’t lock properly, extremely unsafe with the area this place is in. We stayed one night and found a spot elsewhere. They also denied any type of refund for the two nights we didn’t stay even though we instantly canceled our other two nights as soon as we checked in, yes it was that bad. If you can I’d recommend staying elsewhere, if you can’t I’d recommend just staying home.
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Dear David, we deeply regret to hear about your disappointing experience during your stay with us. Providing a comfortable and secure environment for our guests is our top priority, and we apologize for falling short of your expectations. We take all feedback seriously and are actively addressing the issues you mentioned regarding noise disturbances, maintenance concerns, and customer service. Please know that your comments have been shared with our team for immediate action. We value your patronage and hope for the opportunity to regain your trust in the future. - Red Lion Inn & Suites Kennewick Tri-Cities
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Dear Sheryll, thank you for taking the time to write this review. We sincerely apologize for any challenges that you experienced during your stay. We would love to hear more about how we can improve for the future. We hope you give us another chance in the future to host you properly. - Red Lion Inn & Suites Kennewick Tri-Cities
by A verified traveler
Posted 26 May 2024
Staff was great and rooms were spacious.
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Dear Brian, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay, our spacious rooms, and friendly staff! We greatly look forward to hosting you again in the future. - Red Lion Inn & Suites Kennewick Tri-Cities
by A verified traveler
Posted 26 May 2024
Perfect for State Baseball Tourney
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear Amy, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay and appreciate you choosing our hotel during the tournament weekend! We greatly look forward to hosting you again in the future. - Red Lion Inn & Suites Kennewick Tri-Cities
by A verified traveler
Posted 26 May 2024
Clean
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear Reggie, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay and clean rooms! We greatly look forward to hosting you again in the future. - Red Lion Inn & Suites Kennewick Tri-Cities
by A verified traveler
Posted 21 May 2024
Great staff and super clean
Comment from Hotel Management
22 May 2024 by Hotel Management, Hotel Management
Dear Jim, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay, our friendly staff, and clean rooms! We greatly look forward to hosting you again in the future. - Red Lion Inn & Suites Kennewick Tri-Cities
by A verified traveler
Posted 19 May 2024
The staff is great, breakfast is typical continental with bonus pancake machine, and overall hotel is small, basic, roadside hotel. Only complaint was the low quality toilet paper - the kind that disintegrates in contact. I encountered better toilet paper at the rest stops & baseball fields this weekend.
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Laurel, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay, our pancake machine, and simplistic layout! We will take your comments about our toilet paper quality back to the team as an opportunity for future improvements. We greatly look forward to hosting you again in the future. - Red Lion Inn & Suites Kennewick Tri-Cities
