Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Edmonton
Posted 30 Apr 2024
by A verified traveler from Cerritos
Posted 25 Apr 2024
Nice location.
by A verified traveler
Posted 15 Apr 2024
At checkin, I was offered access to the various services and facilities Prince Hotels provides to its guests. Upon learning I had a tattoo, that offer was rescinded, and I was denied access to areas that other patrons were not. This tattoo is of significant cultural and religious importance, yet in the year 2024, Prince Hotels clearly demonstrated they do not respect the cultural diversity of their guests, only the money they bring in. I urge all people who value freedom of expression, freedom of religion, and protection from censorship to choose alternative lodgings, rather than a Prince facility that does not share your values.
by A verified traveler
Posted 11 Apr 2024
by A verified traveler
Posted 29 Mar 2024
Hot spring
Buffet
by A verified traveler
Posted 28 Mar 2024
by A verified traveler
Posted 9 Feb 2024
This hotel is excellent. Nice place, quiet place, nice hot spa, very close to JR station and outlet mall.
by A verified traveler
Posted 18 Jan 2024
Very clean hotel, excellent location just next to shopping outlet mall, you can walk to onzen in covered paths in the hotel building which is very clean and well maintained, also very convenient to go skiing with rental shop just at the hotel area. West Wing premier wing is newly renovated, very nice decor and new, highly recommended
by A verified traveler
Posted 8 Jan 2024
by A verified traveler
Posted 20 Dec 2023
Our family loves the cottage. It was walking distance to the shopping area from the main reception. Depending on timing, it may take awhile for the buggy to take you to the main reception. We will definitely come back again.
