Ratings based on 39 Verified Reviews
1.8 Room cleanliness
2.4 Service & staff
1.8 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kuala Lumpur
Posted 7 Sep 2020
This resort really terrible, toilet full of insect. Bad environment and food was terrible.
by A verified traveler
Don't go there
Posted 6 Sep 2020 on HotelsLeft after the first night. Maintenance has been totally neglected, place was rundown. Breakfast was really bad, coffee tastes like water, no juice nor water offered, no bread. No electricity for a large part of the day. This place should be taken out of the offer!
by A verified traveler from Kuala Lumpur
Posted 23 Aug 2020
Very near to beach. Nice snorkelling and very warm beach
by A verified traveler
Overall ok cz you paid for budget resort.
Posted 3 Aug 2020 on HotelsFriendly staff, privacy area. No crowded people. Just resort need to improve in maintainance. Looks so old. Overall OK if you just using room for bath and sleep. Others time must spend at beach..
by A verified traveler from selangor
Posted 20 Jul 2020
nampak macam resort terbiar. perabot semua nampak usang. tandas sangat kotor macam tak pernah cuci. ada tingkap yang tak boleh kunci. nyamuk banyak, besar-besar pula tu. perlu improve, kawasan dah cantik, tapi sayang resort terbiar macam tu je. makanan pun so-so je.. yg ok nye sebab layanan receptionist memang terbaik, sentiasa senyum & baik.
by A verified traveler from KL
Posted 20 Jul 2020
The staff were great and very helpful.
The common area, restaurant and surroundings are nice, and it's a great beach location, a little further away from the Coral Bay beach which is very crowded on weekends.
But the chalet is a bit run down, the sheets, curtains, and blanket were obviously very old and worn. Cupboards were dusty too. Don't expect superb amenities on an island getaway but clean and bright-looking would go a long way towards adding value for guests, especially since resort rates are charged.
by A verified traveler
Posted 18 Mar 2020 on Hotels
Dirty... food service so slow.. check in so slow
by A verified traveler
Posted 10 Aug 2019
We didn’t expect much, based on the reviews. It was a nice resort at one time, but it is very run down. Our first night was terrible. The bathroom ceiling leaked in multiple places and was not nice. The bedding was not very clean and there was black mould in multiple locations. The next day we complained and they were very nice about giving us a different room. It was much better, but still in need of care. We did extend our stay one more night and we are grateful that, given our frustrations, they gave us a good deal.
by A verified traveler
Ask about times electricity is turned on.
Posted 2 Aug 2019 on HotelsResorts are powered by generators in the island (no powerlines). KIR did not advertise that there TURN OFF the electricity/generators between 8am-12pm and between 4pm-7pm (total 7 hours) daily!!! Poor insulation meant the rooms are HOT by 8.30am with the aircon or fan not working (note aircon rooms do not have fans, rooms have one or the other. Considering check-out is by 12pm, you could spend the rest of the 4-hour-morning struggling to relax or complaining (e.g. we did not get the aircon comfort we specifically paid for). The electricity is turned on again after 12pm checkout, but since check in is at 3pm, it meant guests only get to use the electricity for a maximum of 1 hour before 4pm power cut!
The other resorts kept their power running or only turned it off for 1-2 hours, at a time, or once daily.
Other than this MAJOR issue that feels like false advertising, we can accept that the KIR is old and rustic, looking like it's rundown and needs some care/maintenance kind of charm. The entrance to the jungle trekking is behind it (convenient), and it is the only accommodation in the whole island with a small pool. A simple European/American style breakfast was served as part of a package. Kapas Island Resort's location was quieter than the main party area where Coral Beach, Ombak and KBC are located.
by A verified traveler
Posted 20 Jul 2019
