Ratings based on 653 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Amazing Amazing Amazing
by A verified traveler
Posted 28 May 2024
Nice
by A verified traveler
Posted 21 May 2024
Was not really impressed overall. Food was average at best which was disappointing based on the reviews. The service was good, but not great. I honestly can't come up with a single reason why we would want to come back.
Comment from Hotel Management
21 May 2024 by UNICO 20°N 87°W Hotel Riviera Maya, Hotel Management
Dear Eric, Thank you for sharing with us the feedback of your stay. We will use your valuable comments to improve our services and deliver better experiences to our guests. Hope we can see you back very soon in the future. Best regards.
by A verified traveler
Posted 18 May 2024
N/A
Comment from Hotel Management
21 May 2024 by UNICO 20°N 87°W Hotel Riviera Maya, Hotel Management
Dear Lily, Thank you for sharing your feedback with us. We regret that your experience was not great, however, we hope we can have the chance to welcome you again in the near future so we can improve your recent experience. Thank you for your visit. Best regards.
by A verified traveler
Posted 3 May 2024
Second time at this resort. Food and service were excellent, but they did not provide the same level of service we had received the first time. Non vacation club members (like us) were left feeling like the value of our dollar was less. The sales pitch upon arrival watered down our arrival experience.
Comment from Hotel Management
3 May 2024 by UNICO 20°N 87°W Hotel Riviera Maya, Hotel Management
Dear Gabriel. Thank you so much for taking the time to share with us your comments and feedback of your stay. We are pleased to hear you had a great stay and enjoyed our food and service. We also appreciate your valuable comments as all guests, no matter how they reserve with us are very important, therefore your feedback will help us to improve our service and deliver better experiences to our guests every time they decide to visit us. Thank you for your stay, hope we can see you back very soon and improve your experience. Warm regards.
by A verified traveler from CONROE
Posted 24 Apr 2024
Comment from Hotel Management
15 May 2024 by UNICO 20°N 87°W Hotel Riviera Maya, Hotel Management
Dear Carlos. Thank you for sharing with us the feedback of your stay. We are happy to know that you loved the relaxing atmosphere and also our food offer. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.
by A verified traveler
Posted 6 Apr 2024
I will be coming back! Loved it! Staff is amazing! The rooms are great! 10/10 recommend!
Comment from Hotel Management
6 Apr 2024 by UNICO 20°N 87°W Hotel Riviera Maya, Hotel Management
Dear Sharon. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.
by A verified traveler
Posted 2 Apr 2024
Staff was excellent! Accommodates to all your needs & more. Food was great for an all inclusive resort. Definitely will visit again.
Comment from Hotel Management
2 Apr 2024 by UNICO 20°N 87°W Hotel Riviera Maya, Hotel Management
Dear Stalin. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.
by A verified traveler
Posted 25 Mar 2024
Staff was not helpful and there was never enough of them. Bar drinks were trash and the food is average
Comment from Hotel Management
26 Mar 2024 by UNICO 20°N 87°W Hotel Riviera Maya, Hotel Management
Dear Mike. Thank you for sharing with us the feedback of your stay. We regret to hear that your experience did not meet your expectations however, your comments will be used to improve our service and make any necessary adjustment to deliver better experiences. Thank you so much for your visit, hope we can have the chance to welcome you again in the future and improve your experience. Best regards.
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
8 Apr 2024 by UNICO 20°N 87°W Hotel Riviera Maya, Hotel Management
Dear Pelly. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed your overall experience at our hotel. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.
