Ratings based on 14 Verified Reviews
4.6 Room cleanliness
4.9 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Staff was exceptionally friendly and the sweetest people. Overall it is a quiet and chill resort but a beautiful property. You will have access to the sister properties for more night life and dining options but those are clothing required. Would definitely recommend private car trans it’s only $100 each way and still a 80 ride to airport. It’s an older crowd when we went but a few our age (45/50)
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Jim Thank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 1 Jun 2024
The honeymoon suite is gorgeous but the facility is just Ok
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Kristofer Thank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Hotel Management, Hotel Management
Dear RobertThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 23 Feb 2024
The guest, the staff and the vibe of the resort are wonderful!!
Comment from Hotel Management
12 Mar 2024 by Hotel Management, Hotel Management
Dear AshleyThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
12 Mar 2024 by Hotel Management, Hotel Management
Dear MarkThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 2 Feb 2024
If you are looking to be treated like a King, this is definitely the place to come.I don’t even know where to start. From check in to check out the experience was outstanding. Food was Delicious, especially Martha’s Hamburger's. Premium variety of alcohol, Nathaniel lychee Martinis are the best. Fernanda and Ixchell were the sweetest and funniest host we ever had. They took care of us and even gave us souvenirs to remember them.Fernanda thank you for being so lovely to us! The staff here is amazing. Makes you feel like home. We are definitely coming back. Only bad thing is that there wasn’t hot water in mornings. Saludos de Luciano y Olivia.
Comment from Hotel Management
6 Feb 2024 by Hotel Management, Hotel Management
Dear LucianoThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 20 Jan 2024
Exceptional service in a fun friendly atmosphere pristine boutique setting. There are five restaurants available in the adjacent El Dorado resort all excellent tho you’ll notice the superior and far friendlier service while dining alfresco or just relaxing au naturel within Hidden Beach. One downside—if you want to swim in the ocean you’ll need to wear your suits and use the nice wide beach at El Dorado. Otherwise there are plenty of private beach beds and lounge chairs. So worth it!
Comment from Hotel Management
22 Jan 2024 by Hotel Management, Hotel Management
Dear Michael Dennis Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 12 Nov 2023
The staff and service here are the best you could possibly find anywhere. If I would give 10 stars for the service if that was possible.
The grounds are a lovely lush tropical oasis and beautifully maintained. The rooms are clean and comfortable.
The food is pretty standard all inclusive fare but well presented and plentiful. Guests have the option of making a reservation to put on clothes and walk over to the much larger hotel next door to eat in one of the restaurants there. It’s the same ownership so similar food with an expanded menu, but nice to have the choice.
The vibe here is very laid back and relaxed. Everyone is friendly and welcoming. It’s an older crowd for the most part with a big group of regulars who have been coming there for years.
The buildings do have some minor issues and could use a facelift. The roof in our room leaked during a tropical shower and the plumbing, while completely functional, obviously needs some repairs.
It is an isolated location over an hr from the airport and not close to any tourist attractions.
Good for those looking to be away from the crowds of Cancun and Riviera Maya but expect a substantial taxi bill to go anywhere else.
by A verified traveler
Posted 7 Nov 2023
When we made the reservation, we does not know is a nudist hotel. On the hotel advertising don't said anything about it, they have to be more explicit about the hotel theme.
Is a hotel 5 🌟, the attention, the food, the transportation, the views, the ammenities, the details,is excellent. Is a peacefully place, very private and full of sorprises.
by A verified traveler
Posted 13 Feb 2024
It was excelente for all.
Comment from Hotel Management
12 Mar 2024 by Hotel Management, Hotel Management
Dear RobertoThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
