Ratings based on 968 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Said check in was at 4:00 pm. We checked in at 4:45 and they had no rooms available. Had to wait over an hour to get a room. Once we got a room the key cards weren’t working and we had to be escorted to our room and every time we left the room and to be escorted back to the room which was a time waste as there were many others in the same situation. Pool was freezing cold and dirty. Our power went out at home for a few days so we decided to splurge on what we thought was a nice hotel for the kids to at least have some fun pool time. It was disappointing.
by A verified traveler
Posted 28 May 2024
Nice big clean rooms and restroom
Comment from Hotel Management
28 May 2024 by Jeff Keeley, General Manager, Hotel Management
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We especially appreciate you mentioning our cleanliness. Thank you and we look forward to serving you again in the near future.
by A verified traveler from Shawnee
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by Jeff Keeley, General Manager, Hotel Management
We appreciate the rating from your stay. We apologize for falling short of your expectations. We hope to have the opportunity to serve you again soon.
by A verified traveler from Omaha
Posted 27 May 2024
Customer service was horrible. Way understaffed and those there did not care about helping us
Comment from Hotel Management
28 May 2024 by Jeff Keeley, General Manager, Hotel Management
Thank you for taking the time to share feedback from your recent stay. We apologize for the service not meeting your, our our, expectations. We hope to have the opportunity to serve you again soon to show this was an anomaly and not the norm. Safe travels
by A verified traveler from WICHITA
Posted 27 May 2024
Love to stay at the Intercontinental
Comment from Hotel Management
28 May 2024 by Jeff Keeley, General Manager, Hotel Management
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.
by A verified traveler
Posted 27 May 2024
The bathrooms need updating! Dirty grout.
Comment from Hotel Management
28 May 2024 by Jeff Keeley, General Manager, Hotel Management
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We will investigate the issue with your bathroom. We look forward to serving you again in the near future.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Jeff Keeley, General Manager, Hotel Management
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Jeff Keeley, General Manager, Hotel Management
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.
by A verified traveler
Posted 23 May 2024
The Hotel staff was friendly and helpful.
Comment from Hotel Management
28 May 2024 by Jeff Keeley, General Manager, Hotel Management
We appreciate the wonderful rating from your recent stay. Thank you for sharing. Thank you for the kind comments on our team. We look forward to serving you again in the near future.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
20 May 2024 by Jeff Keeley, General Manager, Hotel Management
Thank you for the wonderful rating from your recent stay. We appreciate you sharing! We look forward to serving you again soon.
