Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
beautiful property; walkable to local events, nice staff!
by A verified traveler
Posted 2 Jun 2024
Good
by A verified traveler
Posted 26 May 2024
Wonderful hotel and very clean. Huge room. Only thing I would change is the lobby had a strange perfumed wheat smell.
by A verified traveler
Posted 20 May 2024
I loved it
by A verified traveler
Posted 18 May 2024
I could not believe this was a Hilton property!
Bed in room full of goose down feathers, loose!
Came from quilt on bed with huge hole in it.
Breakfast was a joke.
Internet sporadic and then told me I was giving wrong room number and would not connect my device.
HORRIBLE EXPERIENCE!!!
Complained to manager....HE DID NOTHING!
No monetary consideration. No offer of discount.
They should just close.
Comment from Hotel Management
19 May 2024 by Tyler D, Hotel Management
Hi Patrick! Thank you for taking the time to let us know about your stay. We did review and investigate the claims, but after you had used vulgar language with our team and insulted our team members, we unfortunately were no longer able to assist you.
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 11 May 2024
!
Comment from Hotel Management
15 May 2024 by Tyler D, Hotel Management
Hi Rogelio! Thank you for staying with us and for the review! We are very happy that you had such a great stay and hope to see you again soon!
by A verified traveler
Posted 10 May 2024
Surprise $45 valet parking charge a bit of a scam considering you aren't allowed to self-park prior to check-in.
Charge was not advertised and excessive. Otherwise, the stay was quite nice and in a very convenient walking distance to the T-Mobile Center for event.
Comment from Hotel Management
15 May 2024 by Tyler D, Hotel Management
Hi Matthew! Thank you for taking the time to let us know about your experience! We do offer self-parking at 30 a night and valet at 45 a night. It is posted on our website and other booking websites as well. We hope to see you again in the future!
by A verified traveler
Posted 5 May 2024
We were given a lesser quality room than I booked. We waited an hour and a half longer than our check in time.
Comment from Hotel Management
5 May 2024 by Tyler D, Hotel Management
HI Harley!Thank you for staying with us and for letting us know about your stay. I apologize for the inconveniences you experienced. We are committed to improving the experience for our guests and we appreciate your feedback.
by A verified traveler
Posted 2 May 2024
Hotel was great. We loved having cocktails in the Drum Room!
Comment from Hotel Management
2 May 2024 by Tyler D, Hotel Management
Hi Ronald! Thank you so much for staying with us and for taking the time to let us know about your experience. We are thrilled to hear that you were able to enjoy cocktails in our historic Drum Room. We hope to see you again soon and will strive to earn a 5/5!
