Ratings based on 976 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 17 May 2024
Good hotel, no compliants.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Crowne Plaza Team, Hotel Management
Thank you for your review. We appreciate you staying with us!
by A verified traveler
Posted 12 May 2024
Great location, friendly staff and very clean
Comment from Hotel Management
13 May 2024 by Crowne Plaza Team, Hotel Management
Thank you for your review and feedback. We appreciate you staying with us and hope to see you again soon!
by A verified traveler
Posted 8 May 2024
Great place to stay if you are going to music hall or kaufman center. Waling distance to downtown places. Nice hotel
Comment from Hotel Management
8 May 2024 by Crowne Plaza Team, Hotel Management
Thank you for your review and feedback. We appreciate you staying with us and hope to see you soon!
by A verified traveler
Posted 7 May 2024
My car was hit in the parking garage and they were no help. Hall areas were dirty and dated. Room was mostly clean.
Comment from Hotel Management
7 May 2024 by Crowne Plaza Team, Hotel Management
We are so very sorry to hear about the incident with your automobile in the parking lot. According to our records, we do see that an incident report was filled out but we did not see any police report per our request. Should you wish to have a report created, we are more than happy to assist them with accessing video footage if necessary to help find who may have damaged your vehicle. Again, we do apologize for the inconvenience this may have caused.
by A verified traveler
Posted 1 May 2024
Easy check in. R ight across the street from the convention center, free train a block away that takes you to Union Station.
Comment from Hotel Management
2 May 2024 by Crowne Plaza Team, Hotel Management
Thank you for your review and feedback! We have an excellent location to the convention center, entertainment and complimentary streetcar. We appreciate you staying with us and hope to see you again soon!
by A verified traveler
Posted 29 Apr 2024
It was cool bathroom a little old fashioned but overall it was cool
Comment from Hotel Management
29 Apr 2024 by Crowne Plaza Team, Hotel Management
Thank you for staying with us! We appreciate your feedback and hope to welcome you back soon.
by A verified traveler
Posted 17 Apr 2024
The hotel itself was decent and the location is great. However 1 month after we returned, I received a call from a manager telling me their books were off from the day we were there and did we happen to buy drinks or snacks. I had no memory or knowledge Of any transactions - if I or my kids had paid cash or card or charged to the room. The approach was very unprofessional, aggressive in tone, and manipulative. He very rudely told me he would be running my card without my authorization and no detailed receipt or even proof it was for us. He would not let me talk to a supervisor and told me he only answered to the owner of the hotel, which was found to be untrue. Eventually a higher-up was able to send me a detailed receipt of our $60 worth of charges that accidentally did not get ran and I approved the transactions no problem. Just a bad judgement and terrible customer service that ruined the experience and will cause me to find other places to stay.
Comment from Hotel Management
17 Apr 2024 by The Crowne Plaza Leadership Team, Hotel Management
Good Afternoon and Thank you for your recent review and feedback! We are looking into your comments and will be reviewing this with the team. If you would like, please do not hesitate to reach out to the hotel GM directly to discuss in more detail. Thank you again!
