Ratings based on 609 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
by A verified traveler
Posted 30 Mar 2024
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
12 Apr 2024 by ์Nocc, Hotel Management
Thank you for your review and for choosing to stay with us. We're delighted you had a positive experience with us. we are look forward to see you back again.
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
12 Apr 2024 by ์Nocc, Hotel Management
Thank you for your fantastic review! We're pleasedto hear you enjoyed your stay. We can't wait to welcome you back soon!
by A verified traveler
Posted 13 Feb 2024
It’s unfortunate we have to leave this review but we would like others to be aware and not experience what we did as Phuket is know for its beautiful beaches. We fell into the worst experience stay here. We had a feeling something wasnt right from the moment we got there, we kept attempting to not focus or think much about it and enjoy the beautiful ocean view it gives. The restroom toilet, tub and small shower are in one room not giving a good air flow or a vent becoming very stuffy and unpleasant drain smell. Our pool was shared with two other guest next to us. There was other guest above us and then rooftop where it could be a bit rowdy and loud not recommended as many were throwing cigarette buds and spitting down into the pool we aren’t sure if they realized or considered of other guest underneath them. As we were going to bed we kept having a strong odor of urine in the room making it unable to rest well. We then decided to undo the whole bed and see what was going on that is when we felt absolutely disgusted and upset the bed sheet had urine stain and strong Oder the mattress was stain and we headed over to the lobby and kindly tried to explain the unfortunate experience as they did not seem to accommodate us or refund us for the inconveniences we coming across, we decided to check out the next day book elsewhere.
by A verified traveler
Posted 8 Feb 2024 on Orbitz
Comment from Hotel Management
12 Apr 2024 by ์Nocc, Hotel Management
Thank you for your fantastic review! We're delighted you had a positive experience with us. We can't wait to welcome you back.
by A verified traveler
Posted 31 Jan 2024
We loved Zenmaya Oceanfront Zeascape. The staff was so friendly and helpful. Mike the resort manager had excellent communication, and wanted to ensure we were happy and taken care of. If you’re looking for a relaxing couple of nights, this is the place to go, we had a room with a shared pool and couldn’t be happier. A little out of the way, so not really walkable to shops or other restaurants, they have a new
Executive Chef on staff so we are excited to see what he does with the menu.
Comment from Hotel Management
13 Feb 2024 by ์Nocc Front Office Manager, Hotel Management
Thank you for your glowing review! We're delighted to hear you enjoyed your stay at Zenmaya Oceanfront Zeascape and appreciated our friendly staff, including Kh.Mike our Resort Manager. It was our pleasure to ensure your happiness and comfort. We're excited about our new Executive Chef too! We look forward to welcoming you back for another relaxing stay. Best regards.
by A verified traveler
Posted 17 Dec 2023
This place has amazing views and very clean and staff was helpful and nice. However not in walking distance of anything and requires motorbike or taxi to get around.
Very nice pool and dining with dining pricey.
Comment from Hotel Management
20 Dec 2023 by ์Nocc, Front Office Manager, Hotel Management
Thank you for your kind words about the views and cleanliness! We appreciate your feedback. We understand the location might be less convenient for some, but we're delighted you enjoyed our pool and dining. We hope to welcome you back soon!
by A verified traveler
Posted 2 Dec 2023
Amazing people
Comment from Hotel Management
20 Dec 2023 by ์Nocc Front Office Manager, Hotel Management
Thank you for your kind words! We're thrilled to hear you had a positive experience with us. Looking forward to welcoming you again soon!
by A verified traveler
Posted 4 Oct 2023
Could be better spa
Comment from Hotel Management
3 Nov 2023 by Mike, Hotel Management
Dear Vanessa,Thank you for your review. We are glad to know that you enjoyed our staff and service. We are sorry to hear that you were not satisfied with the property conditions and facilities. We have recently installed a coffee machine in the guest rooms and have replaced the floor deck at our infinity swimming pool, in order to make your stay more enjoyable on your next visit. We will also be sure to inform our outsource spa to make improvements, and we hope you will give us another chance to provide you with a better spa experience in the future.Regards,Payap SResort Manager
