Ratings based on 183 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
Beautiful property,staff was extremely helpful resourceful and accommodating
The rooms had amazing views of the ocean
Overall wonderful stay my fiancé and I had
Comment from Hotel Management
22 Apr 2024 by Wirat Junsin (Gai), Hotel Management
Dear Khun Derrell ,Thank you ever so much for sharing your delightful feedback! It brings us immense joy to learn that you and your fiancé had such a wonderful stay with us. Your kind words about our property, staff, and the breathtaking ocean views truly warm our hearts.At Ayara Kamala Resort and Spa, we strive to create memorable experiences for our guests, and we are thrilled to hear that we succeeded in making your stay exceptional. Your appreciation for our team's hospitality and attentiveness is deeply gratifying, as we take great pride in providing exceptional service.We sincerely appreciate your valuable feedback and look forward to welcoming you back for another memorable stay in the near future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to let us know.Warmest regardsThe Hotel Management Teams,Ayara Kamala Resort and Spa
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Wirat Junsin (Gai), Hotel Management
Dear Khun Derrell Bias,Thank you for your excellent review! We are thrilled to hear that you had a fantastic experience during your stay with us. If there is anything more we can do to make your next visit even more memorable, please don't hesitate to let us know. We look forward to welcoming you back in the future!Warm regards,Ayara Kamala Resort and Spa
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Wirat Junsin (Gai), Hotel Management
Dear Khun Alison ,Thank you very much for your kind words!We are thrilled to hear that you had a wonderful experience during your stay with us. It was our pleasure to ensure that your time here was enjoyable. We hope to have the opportunity to welcome you back again soon! If there is anything else we can assist you with in the meantime,Please do not hesitate to let us know.With best regards,The hotel management teams,Ayara Kamala Resort and Spa
by A verified traveler
Posted 22 Feb 2024
Beautiful ocean view rooms
Welcoming staff
The pond inside the property needs cleaning . It looked a mosquito breeder
Comment from Hotel Management
23 Feb 2024 by Wirat Junsin (Gai), Hotel Management
Dear Khun George,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our beautiful ocean view rooms and found our staff welcoming. Your input regarding the cleanliness of the pond is greatly appreciated, and we will address this matter promptly to ensure a more enjoyable experience for our guests. We hope to welcome you back soon for an even more delightful stay.Best regards,The Hotel Management teams,Ayara Kamala Resort and Spa.
by A verified traveler
Posted 12 Feb 2024
The room is big but old and can be cleaner. The breakfast was not good at all and they forgot to bring my husbands breakfast plate that he ordered after waiting for almost 45 minutes. My husband and I waited for 20 minutes after checking out without anyone telling us we were fine and checked out. On top of that we waiting for another 15 minutes for our taxi and guests that came after us got their cabs before us. Im pretty sure we missed our flight thanks to the front desk staff!
We should have stayed at Cape Sienna. All of this literally happened in less than 24 hours. I’m so glad we didn’t stay here for 2 weeks.
Comment from Hotel Management
16 Feb 2024 by Wirat Junsin (Gai), Hotel Management
Dear Khun Jessica,Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay at our hotel. It's disheartening to learn that we fell short of meeting your expectations in several aspects of your visit.We deeply regret the lapses in service you encountered, including the cleanliness of your room, the quality of breakfast, and the delay in delivering your husband's breakfast order. Additionally, the miscommunication regarding your check-out and the delay in arranging your transportation are unacceptable, and we understand how frustrating this must have been for you, especially when time was of the essence.Please know that we take your comments seriously, and we have already initiated internal investigations to address the issues you've raised. We will be re-evaluating our processes and providing additional training to our staff to ensure that incidents like these are not repeated in the future.While we understand your disappointment and regret that your experience with us was not up to par, we hope that you might consider giving us another chance to demonstrate our commitment to providing exceptional service. Your satisfaction is of the utmost importance to us, and we would welcome the opportunity to make amends and regain your trust.Once again, we apologize for the inconveniences you encountered, and we appreciate your valuable feedback, as it helps us to continually improve our services.Warm regards,The hotel management teams,Ayara Kamala Resort and Spa
by A verified traveler
Lovely stay, quiet resort
Posted 28 Jan 2024 on HotelsThe team is very helpful in making our stay as enjoyable as possible. Really appreciate the WhatsApp concierge and their shuttle to the closest town centre.
Comment from Hotel Management
28 Jan 2024 by Wirat Junsin (Gai), Hotel Management
Dear Khun Sze Ling ,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our team helpful and that you appreciated the convenience of our WhatsApp concierge and shuttle service to the town center.It's always our goal to make our guests' stays as enjoyable as possible, and your kind words are truly motivating for our team. We hope to continue exceeding your expectations in the future, and we look forward to welcoming you back for another wonderful stay.If there's anything specific you enjoyed or any additional feedback you'd like to share, please feel free to let us know. We value your input and strive to make each guest experience exceptional.Thank you again for choosing [Your Property Name], and we can't wait to have the pleasure of hosting you again!Warm regards,The Hotel Management Teams,Ayara Kamala Resort and Spa
by A verified traveler
Posted 19 Jan 2024
Everything was wonderful and I cannot wait to return! Thank you to the amazing staff that made my stay so memorable and exceptional.
Comment from Hotel Management
20 Jan 2024 by Wirat Junsin (Gai), Hotel Management
Dear Khun Sara,Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience during your stay with us. It's always our goal to provide exceptional service and create memorable moments for our guests. We can't wait to welcome you back for another fantastic stay. Our amazing staff will be thrilled to know that their efforts contributed to making your visit special.Once again, thank you for choosing Ayara Kamala Resort and Spa! We look forward to serving you again in the future.Warm regards,The Hotel Management teams,Ayara Kamala Resort & Spa.
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
20 Jan 2024 by Wirat Junsin (Gai), Hotel Management
Dear Khun Maayan,Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience during your stay with us. It's always our goal to provide exceptional service and create memorable moments for our guests. We can't wait to welcome you back for another fantastic stay. Our amazing staff will be thrilled to know that their efforts contributed to making your visit special.Once again, thank you for choosing Ayara Kamala Resort and Spa! We look forward to serving you again in the future.Warm regards,The Hotel Management teams,Ayara Kamala Resort & Spa.
by A verified traveler
Posted 3 Dec 2023
Comment from Hotel Management
24 Dec 2023 by Ayara Kamala Resort & Spa, Hotel Management
Dear Khun Sydell ,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you had an excellent experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're delighted that we could meet your expectations.Your kind words are truly appreciated and will be shared with our team. It's guests like you who inspire and motivate us to consistently deliver outstanding service.We look forward to the pleasure of welcoming you back for another excellent stay. If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share—we value your input.Thank you once again for choosing us, and we can't wait to have the opportunity to host you again in the future.Warm regards,The Hotel Management teams,
by A verified traveler from Penn Valley
Posted 11 Nov 2023
Very beautiful property and very attentive and helpful staffs. There is nothing in walking distance. We took a day trip to the islands and one day in patong. As a 5 star luxury hotel, I think several details need to be improved. Towels thicker and not as worn, better gym facility (gym not usable), lounge chairs in better condition; a small gift shop for necessities such as sun block and ibuprofen especially there is nothing nearby. One recommendation for future travelers, book rooms with swimming pool attached. There is only one not too big common pool by the breakfast area. The restaurant is great with wonderful breakfast.
Comment from Hotel Management
11 Nov 2023 by Ayara Kamala Resort & Spa, Hotel Management
Dear Khun Kar-Lai ,Thank you for your feedback and for choosing to stay with us. We're thrilled that you found our property beautiful and our staff attentive and helpful. Your insights are incredibly valuable in our pursuit of excellence.We take your comments about the amenities seriously and will strive to improve these aspects. Rest assured, we're working on enhancing the gym facility and replacing worn towels, as well as refurbishing the lounge chairs for greater comfort. Your suggestion for a small gift shop is well-taken; we understand the convenience it would offer, especially with limited nearby options.Regarding room recommendations, we appreciate your advice for future travelers about rooms with attached swimming pools. Our team is working on ways to provide more pool options for a better guest experience.It’s wonderful to hear that you enjoyed our restaurant, particularly the breakfast. We're committed to maintaining the quality of our dining experiences.We hope to have the opportunity to welcome you back, perhaps to showcase the improvements we’ve made based on your valuable feedback.Warm regards,The Hotel Management Teams,Ayara Kamala Resort and Spa
