Ratings based on 160 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Horrible hotels.com and my ever worst stay
Posted 3 Mar 2024 on HotelsHotels.com should take a more active role to ensure reservation is confirmed especially when the booking is done on the same day when staying overnight on the same day.
Worse thing hotels.com can say no refund can be given as it is non refundable and subject to the hotel approval. It was at the very same hotel which I was sitting for one hour and not allowed to go.
Will I get any kind of compensation? Nothing. Nothing to appease me.
Hotels.com is not the only one. I will venture out for some other better agents. I think they are starting to take things for granted, I have been a loyal customer for so many years and this is how I am treated,
Now about the hotel…
1) Aircon not working. Hot
2) towels not given and had to request. Said given when not given
3) No telephone- hotels.com tried to call the management to verify the issue and they cannot go through
4) shower/ water pressure so low, water was trickling down
5) toilet seat broken
by A verified traveler from Singapore
Posted 3 Mar 2024
Property not well maintained. Hard to get car. Not much amenities around the area.
by A verified traveler
Poor
Posted 29 Dec 2023 on HotelsCheck-in staff wanted additional RM10 for a 'foreigner fee' and told me its hotel requirement but later 'wavied off' for me after I questioned him further. Room was old, dirty with spider webs and old bedsheets. Tv was not functioning and no towel. When I went down to counter and ask for towels, staff said hotel has ran out of it.
by A verified traveler
Posted 8 Dec 2022
by A verified traveler
Posted 26 Feb 2022 on Hotels
by A verified traveler
Posted 23 Mar 2021 on Hotels
Comment from Hotel Management
27 Mar 2021 by Lee, Hotel Management
Hello Viknesh,
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations,Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Sincerely,
Zoom inn boutique hotel
Front officer
by A verified traveler
Posted 14 Jan 2020 on Hotels
The shower needs to be cleaned better especially the drain which was mostly blocked so the shower flooded the bathroom.
Floor was a bit dusty.
Bedsheets were stained!
by A verified traveler
Posted 4 Jan 2020 on Hotels
by A verified traveler
Posted 8 Oct 2019
lizards in my room. yeap lizards. Well other than that the staff was nice? I guess that's pretty much it
Comment from Hotel Management
11 Oct 2019 by Razzak, Hotel Management
Hi , good day. Thank you for your review . We will fix the pest issue . And we really appreciate your compliment about us , do not hesitate to be our guest again :)
by A verified traveler
Nice and comfy place bt not wifi.
Posted 30 Aug 2019 on HotelsNo wifi. Even with Malaysia Sim card, the connection for 4G is none.
