Ratings based on 347 Verified Reviews

4.2 out of 5
100% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 31 Mar 2024
It was a convenient place to stay as it was opposite KOMTAR. It was a busy hotel so the place needs some regular maintenance.
4 out of 5
by A verified traveler

Posted 26 Nov 2023
Location is excellent, lots of good food and shopping centre. Staffs were not attentive enough,; bookes 2 nites but eoom card only activates dor 1 day. Carparkinf card also, did not activate… counter staff shld be more sensitive to such things and frustration of customers…
5 out of 5
by A verified traveler

Posted 26 Nov 2023
Everything is good, except there is no TV feature to watch Netflix, or option for me to plug my HDMI cable on the tv. Else everything is good!
2 out of 5
by A verified traveler

Love the hotel but not this time round

Posted 20 Nov 2023 on Hotels
I have stayed here multiple times and have always love the hotel. However this was the worse experience i had. Firstly the door was not functioning well. I had to change both my keycards at least 5 times over my 3 nights stay. Also when i check into the room, the tv was welcoming another guest name instead, it seem like they have just decided to swop my room. Also the shower head was set so high that i could not reach it and had to use the rain shower. I did not have these issues when i stayed in this hotel previously so i am not sure if it is this room. Just a suggestion, please install some racks in the shower for guests who would like to use their own toiletries.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Oct 2023 on Hotels
2 out of 5
by A verified traveler from Singapore

Posted 28 Oct 2023
Nice location but room condition didn't meet the expected condition
2 out of 5
by A verified traveler

Posted 28 Sep 2023 on Hotels
Check in process was slow. Receptionist was inattentive. Ants spotted in toilet’s sink and dining table upon entering room.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Sep 2023 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Sep 2023 on Hotels
5 out of 5
by A verified traveler

Posted 12 Sep 2023
It’s very near to City Square where we will do our usual shopping. It would be great if there is shuttle bus to bring guests to other shopping malls.
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