Ratings based on 999 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Check in took > 15 mins even though there is no queue. Variety in breakfast buffet can be better. It is limited to 1 type of food per region cuisine. Would prefer of they can offer better spread for Asian cuisine or western cuisine.
Car park validation is very inconvenient. Need to take your physical TnG card for validation at reception and has only 10 mins grace before exit.
by A verified traveler
Posted 10 Jun 2024
Does not value the money. Is too expensive and the room condition is not well maintain. Most of the things are really old and most of the furniture are really minimum for a suite especially for the toilet. Wifi was slow and not stable. Aside the location is good and there is nothing much i think is worth the stay based on the rate.
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 10 Mar 2024 on Hotels
Good location, opposite is aeon and Mcdonald just beside. Enjoy staying there as very accessible.
by A verified traveler
Posted 25 Jan 2024
Location is superb, staff is friendly and helpful but the overall cleanliness and condition of the property should be improved drastically.
by A verified traveler
Posted 23 Oct 2023
Some lightings in the room had issues lighting up. The buffet breakfast had slight delay topping up the food. May be due to shortage of staff. Location-wise very near to Aeon Bukit Indah and just next to McD too.
Comment from Hotel Management
30 Oct 2023 by Marketing & Communications, Hotel Management
Dear Valued Guest,Greetings from Hotel Granada Johor Bahru!We would like to apologize for the inconveniences you encountered during your stay. We take your comments seriously, and we have taken immediate steps to address these issues. Our renovation project is nearing completion, and we are working to ensure that any ongoing work does not disrupt the comfort of our guests. We are also working on improving the lighting in the rooms and streamlining the breakfast service to ensure a more efficient experience.On a positive note, we're pleased that you found our location convenient and near Aeon Bukit Indah and McDonald's. Your feedback is invaluable to us, and it helps us make improvements to provide a better experience for all our guests.We hope to have the opportunity to welcome you back to our hotel in the future, where we will do our utmost to make your stay truly exceptional.Yours Sincerely,Management of Hotel Granada Johor Bahru
by A verified traveler
Posted 2 Oct 2023
Convenient and affordable
Comment from Hotel Management
11 Oct 2023 by Marketing & Communications, Hotel Management
Dear Steven, Greetings from Hotel Granada Johor Bahru!We greatly appreciate your recent 4 star rating and your choice to stay with us. Your feedback is important to us, even when it's concise.We are thrilled that you had a positive experience during your stay, and we're here to provide outstanding service and hospitality to our guests.Thank you once again for your trust and support. We look forward to the pleasure of hosting you again in the future and aim to make your next stay equally exceptional.Warm Regards,Hotel Granada Johor Bahru
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by Marketing & Communications, Hotel Management
Dear Valued Guest,Greetings from Hotel Granada Johor Bahru!Thank you for choosing to stay with us and for sharing your feedback. We appreciate your time and hope you had a comfortable and enjoyable experience. If you have any further comments or suggestions, please feel free to reach out. We look forward to welcoming you back in the future.Yours Sincerely,Management of Hotel Granada Johor Bahru
by A verified traveler
Posted 9 Jul 2023 on Hotels
Comment from Hotel Management
11 Jul 2023 by Marketing & Communications, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to rate us. We truly appreciate your feedback and are thrilled to know that you had a wonderful stay with us. Your satisfaction is our utmost priority, and it is incredibly rewarding to know that we were able to meet your expectations.We genuinely appreciate your positive feedback, and it motivates us to continue delivering exceptional service and experiences to all our guests. We look forward to welcoming you back on your next visit and exceeding your expectations once again.Best regards,The Management
by A verified traveler
Posted 29 May 2023 on Hotels
Comment from Hotel Management
30 Jun 2023 by Marketing & Communications, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to rate us. We truly appreciate your feedback and are thrilled to know that you had a wonderful stay with us. Your satisfaction is our utmost priority, and it is incredibly rewarding to know that we were able to meet your expectations.We genuinely appreciate your positive feedback, and it motivates us to continue delivering exceptional service and experiences to all our guests. We look forward to welcoming you back on your next visit and exceeding your expectations once again.
