Ratings based on 383 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Near to checkpoint, walking distance to shopping mall and easy to move around.
by A verified traveler
Posted 19 May 2024
Nice
by A verified traveler
Posted 13 May 2024
Staff helpful and friendly, Everything is not bad,
Only the room has weird sweat smell。
by A verified traveler
Posted 12 May 2024
One of our rooms was not ready until 445pm
by A verified traveler from Cincinnati
Posted 11 May 2024
Cannot really have view of the building
by A verified traveler
Posted 2 May 2024
Breakfast was not so great. Everything else about the hotel is good.
Comment from Hotel Management
10 May 2024 by Fahmi, Hotel Management
Dear Ruby,Thank you for your honest review and feedback. We strive to create an environment where guests can enjoy their food and time with beloved ones in a lively setting.Should you need assistance on any issues during your dining, please do reach out to me at +60 11-3603 3163, so we can collect all necessary details and take the appropriate steps to resolve the matter to your complete satisfaction.Sincerely,Khairol FahmiF&B Manager
by A verified traveler
Posted 29 Apr 2024
An excellent hotel for a short getaway in JB. Facilities are clean and well maintained. Location is just a stone's throw from CIQ. Highly recommended.
Comment from Hotel Management
10 May 2024 by Chris, Hotel Management
Dear Theresa,Salam Mesra & Greetings from Holiday Inn Johor Bahru City Centre!Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your stay. It's our mission to provide exceptional service and create memorable moments, and your kind words reaffirm that we're on the right track.Your feedback is greatly appreciated and serves as motivation for our team to continue delivering top-notch hospitality. We look forward to welcoming you back on your next visit, and please don't hesitate to let us know how we can make your stay even more enjoyable.Warm regards,Chris LimGuest Service Manager
by A verified traveler
Posted 25 Apr 2024
The stay was good overall. enjoyed the breakfast buffet on both days. only feedback is the scramble eggs on day 2 tasted weird, it was slightly sweet and felt somewhat stale
Comment from Hotel Management
10 May 2024 by Fahmi, Hotel Management
Dear Gabriel,Salam Mesra & Greetings from Holiday Inn Johor Bahru City Centre!Thank you so much for taking the time to share your dining experience with us. We're thrilled to hear that you enjoyed your dining. It's our mission to provide exceptional service and create memorable moments, and your kind words reaffirm that we're on the right track.Your feedback is greatly appreciated and serves as motivation for our team to continue delivering top-notch hospitality. We look forward to welcoming you back on your next visit, and please don't hesitate to let us know how we can improve our delicacies.Sincerely,Khairol FahmiF&B Manager
by A verified traveler
Posted 21 Apr 2024
Room was clean and well-stocked with freebies.
Comment from Hotel Management
10 May 2024 by Chris, Hotel Management
Dear Kwoon,Salam Mesra & Greetings from Holiday Inn Johor Bahru City Centre!Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your stay. It's our mission to provide exceptional service and create memorable moments, and your kind words reaffirm that we're on the right track.Your feedback is greatly appreciated and serves as motivation for our team to continue delivering top-notch hospitality. We look forward to welcoming you back on your next visit, and please don't hesitate to let us know how we can make your stay even more enjoyable.Warm regards,Chris LimGuest Service Manager
by A verified traveler
Posted 10 Apr 2024
Great front desk service. Extremely convenient location right next to City Square.
Comment from Hotel Management
19 Apr 2024 by Chris, Hotel Management
Dear Julia,Salam Mesra & Greetings from Holiday Inn Johor Bahru City Centre!Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your stay. It's our mission to provide exceptional service and create memorable moments, and your kind words reaffirm that we're on the right track.Your feedback is greatly appreciated and serves as motivation for our team to continue delivering top-notch hospitality. We look forward to welcoming you back on your next visit, and please don't hesitate to let us know how we can make your stay even more enjoyable.Warm regards,Chris LimGuest Service Manager
