Ratings based on 143 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Breakfast options where very limited and the cleanliness of the restaurant was poor
Comment from Hotel Management
29 Apr 2024 by Nazz, Hotel Team, Hotel Management
Hi Sebastian, we apologize for any inconvenience caused by the limited breakfast options and cleanliness issues in the restaurant. Your feedback is valuable, and we'll work on improving these areas to provide a better experience for our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 22 Apr 2024
Breakfast not good, room is clean.
Comment from Hotel Management
23 Apr 2024 by Nazz, Hotel Team, Hotel Management
Hi Elsie, thank you for sharing your feedback with us. We're glad to hear that you found the room clean during your stay. However, we apologize that the breakfast did not meet your expectations. We value your input and will use it to improve the quality and variety of our breakfast offerings for future guests. If there's anything else we can do to enhance your experience, please let us know. We hope to have the opportunity to welcome you back and provide a more satisfying breakfast experience in the future.
by A verified traveler
Posted 3 Apr 2024
more shuttle services
Comment from Hotel Management
3 Apr 2024 by Nazz, Hotel Team, Hotel Management
Hi Maria Jerylyn, thank you for your feedback regarding our shuttle services. We appreciate your suggestion for having more shuttle services available. We will take this into consideration as we continue to improve our amenities and services for our guests. Your input is valuable to us, and we hope to provide you with an even better experience in the future. Thank you for choosing our hotel!
by A verified traveler
Posted 31 Mar 2024
Parking entrance to car park way out from main entrance of hotel. Bathroom hand shower not able to use. Only the rain shower on ceiling. Room not sound proof. Can hear next door guests talking.
Comment from Hotel Management
1 Apr 2024 by Nazz, Hotel Team, Hotel Management
Hi Fun Kooi, thank you for your feedback. We apologize for any inconvenience caused during your stay and appreciate your valuable input. Your satisfaction is important to us, and we will work to improve these areas for a better experience in the future.
by A verified traveler
Posted 27 Mar 2024
Booked a few times. Very clean hotel.
Comment from Hotel Management
28 Mar 2024 by Nazz, Hotel Team, Hotel Management
Hi Anbualagan, thank you for choosing to stay with us multiple times and for your kind words about our hotel's cleanliness. We're pleased to hear that you found our hotel to be very clean during your visits. We strive to maintain high standards of cleanliness and guest satisfaction, and we look forward to welcoming you back for another enjoyable stay in the future!
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
14 Apr 2024 by Nazz, Hotel Team, Hotel Management
Hi ELENITA, thank you for your perfect rating of 5 out of 5! We're thrilled to hear that you had such a positive experience during your stay at Holiday Inn Express & Suites Johor Bahru. Your satisfaction is our priority, and we look forward to providing you with another excellent experience on your next visit! If there's anything specific you'd like us to prepare for your next stay, please let us know. We appreciate your support and look forward to welcoming you back!
by A verified traveler
Posted 12 Mar 2024
So far the experience is pleasant although my family had only a night stay here. We feel very relaxed and the room is neat and clean with pleasant smell which is the area we are always looking out when selecting a place to stay while on vacation
Comment from Hotel Management
13 Mar 2024 by Nazz, Hotel Team, Hotel Management
Hi Shannon, we're delighted to hear you had a pleasant stay with us! Your comfort and satisfaction are our top priorities. We're glad you found the room clean and relaxing. Looking forward to welcoming you back for a longer stay in the future!
by A verified traveler
Posted 2 Mar 2024
Efficient layout, toiletries and slippers provided. Hot water kettle and 2 bottles watter, tea, hair dryer povided. A few decent hangars, safe. Bright, lights and sockets, even USB outlet but slow charging. Bring own hair conditioner.
Comment from Hotel Management
3 Mar 2024 by Nazz, Hotel Team, Hotel Management
Hi Siu Tjing Tammy, thank you for your positive review! We're delighted you appreciated our efficient layout, provided toiletries, slippers, and amenities such as the hot water kettle, water bottles, tea, hairdryer, and safe. We've noted your feedback about the charging speed and hair conditioner. We look forward to welcoming you back soon!
by A verified traveler
Posted 17 Feb 2024
Comment from Hotel Management
24 Mar 2024 by Nazz, Hotel Team, Hotel Management
Thank you for your excellent 5 out of 5 rating! We're delighted that you had a fantastic experience with us. We strive to provide top-notch service and look forward to having the opportunity to serve you again in the future.
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
12 Feb 2024 by Nazz, Hotel Team, Hotel Management
Hi Karen Joy, thank you for your rating! We're pleased to hear that you had a positive experience overall. If there's anything specific we can improve upon to earn that extra point next time, please don't hesitate to let us know. We look forward to welcoming you back again soon!
