Ratings based on 131 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Feb 2024 on Hotels
Totally diffrent from picture… ppl always say, photo is nicer then real life only.. but i still hope all ur hotel can make over to be better
by A verified traveler
Posted 31 Dec 2023
by A verified traveler
Very Basic hotel
Posted 30 Dec 2023 on Hotels- Wifi not working
- TV remote control broken with scotch taped.
- TV can on but offline. Cannot watch
- Broken dressing table can see with a pole tahan below
- Bidget water spray control is at tap. Not head
- The single bed bedsheet is with stain
- To sutera mall need walk about 10-15mins depending on your pace. Suggest just take grab RM6 only
- walk way carpet is flipped. Be careful will trip
- carpark is public just in front of hotel. Evening is very packed.
- location not prime but surrounding got basic food and 24/7 convenience shop (imitation of 7-11)
- after 8pm got a lok lok van. Didn’t try.
Very basic hotel. Stay 1-2 nights still ok. Won’t recommend for long stay.
by A verified traveler
Posted 24 Dec 2023
Fuss free check in
by A verified traveler
If you are just looking for a convenient location
Posted 23 Dec 2023 on HotelsPro:
Location with many choices of food, drinks and more
Aircon works
Con:
Place is rather run down, furniture not in good condition
Don't replace towels and clean room
by A verified traveler
Posted 25 Nov 2023
Very near to mall and lots of nice food around. Hotel condition can be better managed
by A verified traveler
Posted 16 Nov 2023
Room card can’t open the door and have to wait about 1hr for them to send over the spare key. Most of the rooms are same, cards can’t use. Room 202 water tap was spoiled n room floor very stinky. TV also spoiled.
by A verified traveler
Posted 25 Aug 2023 on Hotels
by A verified traveler
Posted 6 Aug 2023 on Hotels
by A verified traveler
A Bad Encounter wt both Here Hotel & Hotels.com
Posted 6 Jul 2023 on HotelsHotel reception turned us away as they said that their system was overbooked and asked us to contact Hotels.com directly. We had already paid fully for 2 rooms for our family through Hotels.com. We were held in an overseas call wt Hotels.com and not allow to hang up until the hotel verify that we were turned away. For more than 30 mins we held on to the call but according to Hotels.com their multiple calls could not get through. Naturally I was enraged and sought alternative accommodation on our own since no one could resolve the problem. I asked the hotel staff to give me a written note so that it would be easier for me to seek for a refund but was refused as staff said it was not hotel problem but Hotels.com. Whatever, please note the inconvenience caused to your hotel guests.
