Ratings based on 917 Verified Reviews

3.7 out of 5
83% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Apr 2024
5 out of 5
by A verified traveler

Posted 23 Apr 2024
Property is close proximity to all eating places
4 out of 5
by A verified traveler

Posted 18 Apr 2024
Very concenient location
4 out of 5
by A verified traveler

Pros and Cons

Posted 3 Jan 2024 on Hotels
Pros: 1) great location, near KSL; 2) helpful staff: most employees we interacted with were nice and efficient; 3) good breakfast spread - loved the local options; and 4) spacious room - we felt like we were staying in a mansion. Cons: 1) our room was very noisy. At first we thought it was a neighboring room. But then the next day I realized it was probably the Ginza Lounge located a floor above. We were staying on the 13th floor and the lounge was on the 14th floor. The front desk did offer a room change but only to a room without bathtubs; 2) faint cigarette smell at times - not sure if this is related to the lounge being on the floor above but at times we had to turn the air con off as we could smell a faint cigarette smoke smell. None of us own cigarettes nor do we smoke. For what it’s worth, the smell went away after a while but it was still extremely disgusting; and 3) light switches not properly labeled - hard to figure out which light switch was for which light, especially when you don’t want to wake your partner up in the middle of the night by clicking the light switch for all the lights in the room.
4 out of 5
by A verified traveler

Posted 9 Sep 2023
Walkable distance to KSL mall, good breakfast spread
4 out of 5
by A verified traveler

Stay casion

Posted 29 Aug 2023 on Hotels
Ok
4 out of 5
by A verified traveler

Posted 22 Aug 2023 on Hotels
house keeping To be strengthened
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Aug 2023 on Hotels
5 out of 5
by A verified traveler

Posted 21 Aug 2023 on Hotels
Staff are always helpful on approach. Comfortable beds and clean room. Close to all amenities. Night market very close to the hotel. Close to all amenities
4 out of 5
by A verified traveler

Posted 15 Aug 2023 on Hotels
was surprised by the spacious room, however the lightings are dim.. the air con is rather noisy though
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