Ratings based on 86 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
I like the staff service.
Comment from Hotel Management
16 May 2024 by Fairul, Hotel Management
Hi Kok beng, we’re glad to know that you had a great time at Fives Hotel JBCC. Do refer us to your friends and family for their next destination. Cheers!
by A verified traveler
Posted 13 Mar 2024
Very professional service crew, 2nd stay with Fives, still awesome as the 1st stay.
Comment from Hotel Management
1 May 2024 by Fairul, Hotel Management
Hi Lam Wei, Thank you for your kind words. Hoping to see you again soon.
by A verified traveler from Singapore
Posted 2 Mar 2024
When i hand over my passport to check in, the staff asked for my itinerary / booking ticket which i did not prepare. So it takes a while to scroll through my emails and when she sees me taking a long time, she claim she will use my passport to check in. Alot of hotels already use passport to check in, so i am irritated for her so call request in the first place. Hotel is ok for the price but in the gym, 2 treadmill are powered on, and the cycling and epilitical trainer machine are not powered on and i cannot find the cable to power on. The spiral staircase to the gym is hazardous...small space and narrow..check out was fast, the housekeeping lady saw us checking out and directly ask our room number, maybe thats the reason for the fast check out.
Comment from Hotel Management
1 May 2024 by Fairul, Hotel Management
Hello Huiting, thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken a note of your mentioned points, and the concerned department has been notified about the same.
by A verified traveler
Posted 13 Feb 2024
Hotel is 2min walking distance to main shopping centre. Breakfast is ok. Facilities is and design of rooms is abit old
by A verified traveler
Posted 2 Feb 2024
The only good thing about this hotel is location.
Seperately booked 2 rooms with in law.
Rooms are dirty , ours even have a travel size facial wash still in the bath room. Water is not hot , water pressure is miserable.
Music and cheering from nearby pub till at least 2am.
Checked in , found floor dirty, requested bedroom slipper at front desk on our way out. Counter say will leave in our rooms.
Return to room but no slipper.
Call and request again. Still didn’t come.
Tv not working as well.
Complain to counter the next day during check out. Staff claim will ask manager to email us on the matter the same day.
A week passed and no email at all.
by A verified traveler
Posted 16 Jan 2024
Property is within walking distance from the CIQ building which is very convenient. Shopping malls and eating places are around the area. Hotel is clean and rooms are small but comfortable.
by A verified traveler
Posted 7 Jan 2024
The rooms are small but convenient for a one night stay just to shopping.
by A verified traveler
Posted 5 Jan 2024
Good location, comfortable bed
by A verified traveler
Posted 31 Dec 2023
Relatively new hotel which is directly opposite Komtar.
Very friendly and helpful counter staff, has nice cafe within the hotel. Only minus point is if u stay nearer to grou d floor, the road and pub noise level will be audible from the room.
Comment from Hotel Management
7 Jan 2024 by DUTY MANAGER, Hotel Management
Hello Lam. We’re happy to see your review here. It will help us improve ourservices and provide a better experience to you again. It was great to haveyou at Fives Hotel JBCC. Visit soon.
by A verified traveler
Posted 31 Dec 2023 on Hotels
Everything was good except for the pub downstairs. The band started at about midnight and ended about 1.30am on our first night and passed midnight on our 2nd night.
