Ratings based on 992 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
NOTE - Hotel expects a RM10 for 2 pax per night on top of what you paid in Expedia. Hotel staff said this is for the city tax. This wasn't made known to me by Expedia at all. Would be better if this was informed earlier and sorted out.
Location - it's indeed very convenient location being just across the road from city square mall and walking distance to the Pasar Karat (Bazar JB).
Condition of hotel - alot of wear and tear and some things/covers are missing. Housekeeping crew has done a relatively good job to keep the room and toilet relatively clean. If it bugs you to see rust or missing covers, pls dun book here then. Also, the pillows are way too soft.
Comment from Hotel Management
21 May 2024 by The Team at Citrus Hotel JB, Hotel Management
Dear April Chinn Hui, Thank you for your stay feedback given! We have shared your comments with our project teams and will continue to improve the experience at our hotel. We hope to have another opportunity to have you back with us on your next visit to JB! Best regards,
by A verified traveler
Posted 5 Apr 2024
No.
Comment from Hotel Management
22 Apr 2024 by The Team at Citrus Hotel JB, Hotel Management
Dear Lai,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards, The Team at Citrus Hotel JB.
by A verified traveler
Posted 31 Mar 2024
Convinient.Near CIQ shops Price reasonable.Easy booking
Comment from Hotel Management
6 Apr 2024 by The Team at Citrus Hotel JB, Hotel Management
Dear Jmial, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards,
by A verified traveler
Posted 7 Mar 2024
Price has increased recently. No discount for Expedia member.
My room was at level 2, and there were water splashing sound throughout the night.
Comment from Hotel Management
12 Mar 2024 by The Team at Citrus Hotel JB, Hotel Management
Dear Chong Wee,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
12 Mar 2024 by The Team at Citrus Hotel JB, Hotel Management
Dear Lai, Thank you for giving us a high rating. We’re looking forward to serve you soon. Best Regards,
by A verified traveler
Posted 23 Feb 2024
Is okay
Comment from Hotel Management
5 Mar 2024 by The Team at Citrus Hotel JB, Hotel Management
Dear Kiong,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by The Team at Citrus Hotel JB, Hotel Management
Dear Mr. Mohamed,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,
by A verified traveler
Posted 27 Jan 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by The Team at Citrus Hotel JB, Hotel Management
Dear Saraz, Thank you for the amazing full score review! Look forward to see you soon. Kind Regards,
by A verified traveler
My hotel experience..
Posted 24 Jan 2024 on HotelsVery convenient n close to City Square. Washing basin in toilet leaks.. Room interior is very classic n clean. Hall to the room is a bit smelly. Overall, it is a value for money staying.
Comment from Hotel Management
5 Mar 2024 by The Team at Citrus Hotel JB, Hotel Management
Dear Lie, Thank you for your stay feedback given! We have shared your comments with our project teams and will continue to improve the experience at our hotel. We hope to have another opportunity to have you back with us on your next visit to JB! Best regards,
by A verified traveler
Posted 23 Jan 2024
I will not stay in here again
Comment from Hotel Management
5 Mar 2024 by The Team at Citrus Hotel JB, Hotel Management
Dear Eral, Thank you for staying with us. Your comments and feedback are immensely valuable to us. We apologize for the service shortfall and rest assured, we would strive to improve positively and serve you better with memorable experience. Best regards,
