Ratings based on 810 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
My 2nd stay here. Tried a bigger room. The location is ideal. Parking was easy - just note that they share parking with 2 other residences, so finding the designated parking may take some time. Reached between 3 and 4pm, but was informed that no rooms were available, which was shocking. The lady at the front desk managed to speed up the housekeeping and get a room for us.
Comment from Hotel Management
7 May 2024 by Marketing Manager, Hotel Management
Dear Farah,Thank you for your review and for choosing to stay at Capri by Fraser, Johor Bahru. Your insights are invaluable in encouraging our team to deliver outstanding and personalized experiences to our guests. We regret any inconvenience you encountered due to external factors, as highlighted in your remarks. Please be assured that we are continuously seeking ways to mitigate such issues to enhance our guests' comfort. We hope this experience will not discourage you from returning, as we are looking forward to the chance to welcome you back and offer you an even better experience.
by A verified traveler
Posted 1 May 2024
Really clean spacious room, lovely and modern, was very happy with my stay!
Comment from Hotel Management
7 May 2024 by Marketing Manager, Hotel Management
Dear Jiaxin Cheryl,Thank you for your feedback regarding your recent stay at Capri by Fraser, Johor Bahru. It is heartening to hear that you enjoyed your time with us and that our team left a positive impression. We look forward to welcoming you back soon.
by A verified traveler
Posted 28 Apr 2024
Thoughtfully renovated comfy place. Shower, mirror, sofa, bed, cabinets, kitchen area all were so good..huge toilet size with long mirror with lights..
Comment from Hotel Management
7 May 2024 by Marketing Manager, Hotel Management
Dear Shanmugam,Thank you for your feedback regarding your recent stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your visit was enjoyable. We look forward to welcoming you back for another great stay soon.Best regards,Marketing Manager
by A verified traveler
Posted 28 Apr 2024
I feel very very comfortable here and cosy. The room and the toilet especially are very clean. Even the rest of my family love this place. We will definitely book this hotel again for our next trip.
Comment from Hotel Management
7 May 2024 by Marketing Manager, Hotel Management
Dear Samsiah,Thank you for your feedback regarding your recent stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your visit was enjoyable. We look forward to welcoming you back for another great stay soon.Best regards,Marketing Manager
by A verified traveler
Posted 28 Apr 2024
The hotel is very well maintained n the room was very clean. Staff are friendly & prompt in their services. A very comfortable stay.
Comment from Hotel Management
7 May 2024 by Marketing Manager, Hotel Management
Dear Yeo,Thank you for your feedback regarding your recent stay at Capri by Fraser, Johor Bahru. It is heartening to hear that you enjoyed your time with us and that our team left a positive impression. We look forward to welcoming you back soon. Best regards,Marketing Manager
by A verified traveler
Posted 22 Apr 2024
Decor was v nice
Comment from Hotel Management
7 May 2024 by Marketing Manager, Hotel Management
Dear JiaJun,Thank you for your feedback regarding your recent stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your visit was enjoyable. We look forward to welcoming you back for another great stay soon.
by A verified traveler
Posted 15 Apr 2024
rooms area clean, but there is no shop around the hotel within walking distance. No convenience stall and not much food variety on the cafe
Comment from Hotel Management
17 Apr 2024 by Best regards, Marketing Manager, Hotel Management
Dear Ashlynn,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. We look forward to welcoming you back for another great stay soon.
by A verified traveler
Posted 8 Apr 2024
Room were clean. Amenities in the room were great as well. I love that it has kitchenette which makes it more convenient. Overall a great value for money.
Comment from Hotel Management
17 Apr 2024 by Best regards, Marketing Manager, Hotel Management
Dear Dianah,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. We look forward to welcoming you back for another great stay soon.
by A verified traveler
Posted 8 Apr 2024
Room were spacious and clean. Staff were friendly and approachable. Parking is convenient as well. Overall, a value for money!
Comment from Hotel Management
17 Apr 2024 by Best regards, Marketing Manager, Hotel Management
Dear Dianah,Thank you for sharing this review of your experience following your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay and have been impressed by our team. We look forward to welcoming you back soon.
by A verified traveler
Posted 7 Apr 2024
shower room door cannot close properly since door and floor tile is crashing.
Comment from Hotel Management
17 Apr 2024 by Best regards, Marketing Manager, Hotel Management
Dear Tomohiro,Thank you for sharing your review, and thank you for staying at Capri by Fraser, Johor Bahru during your visit to JB. We are pleased that you have an overall pleasant stay with us. However, as you have pointed out, there is still room for improvement, and we have shared your review with the respective department heads, for immediate improvement, for our valuable guests, like yourself. Thank you for your time in sharing this review and we look forward to welcoming you back soon.
