Ratings based on 94 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Crisfield
Posted 21 May 2024
The poor rating is not for the hotel itself which is fine and is a nice hotel. The poor rating is because of the situation with transportation that the hotel was supposed to organize. It seems that they outsource transportation services to another company and that company was absolutely horrible - they just never bothered to show up. This was not an isolated incident but happened to multiple colleagues who needed transportation services. I understand that it was not the hotel's responsibility, but if they could not offer a reliable service, then they shouldn't have offered it at all. I was stranded in the middle of no where with no wi-fi and the driver never bothered to show up. To add insult to injury - the hotel charged me even though the driver never picked me up!
Comment from Hotel Management
25 May 2024 by Etienne, Hotel Management
Dear Mike,Thank you for sharing your feedback regarding your recent stay at our hotel. We're pleased to hear that you found our accommodations to be enjoyable.However, we deeply regret the inconvenience you experienced with the transportation service arranged through our hotel. Please accept our sincerest apologies for the frustration and inconvenience this situation caused. We understand the importance of reliable transportation, and we're truly sorry that we fell short of your expectations in this regard.We strive to provide a seamless experience for all our guests, and it's disheartening to learn that we failed to deliver on this occasion. Rest assured, we take your feedback seriously and will address this issue with the transportation provider to ensure that such lapses do not occur in the future.Regarding the billing concern, we apologize for any confusion or inconvenience caused. We will review our billing procedures to ensure that situations like this are handled promptly and fairly.We appreciate your understanding and thank you for bringing these matters to our attention. Should your travels bring you back to our area in the future, we hope for the opportunity to restore your faith in our services.Warm regards,Etienne PotgieterGeneral Manager
by A verified traveler
Posted 25 Apr 2024
by A verified traveler
Posted 20 Feb 2024
Staff at front desk generally helpful.
Staff at the restaurant is a different story .The first night the fact that we had paid for our dinner with my daughters' card they called us rudely on the phone inpur room asking me to come to the dining to pay for my dinner . when I told them that my daughter had paid they ask that my daughter go to the dining room to pay. Only to apologise later that it was a mistake. !
I did complain to the management. If indeed WWE did not pay it would have been sufficient to put the sum owed on the room bill.
In addition shuttle trip from J'burg airport to the Hotel in Pretoria was overcharged by 250 rands . The hotel being aware of how we were swindled reimbursed 250 in cash when we checked out
Quite an experience .
Comment from Hotel Management
25 Mar 2024 by Francois Scheepers, Hotel Management
I'm truly sorry for the issues you faced during your stay, particularly the mix-up with your dinner payment and the overcharge for the shuttle service. It's clear we missed the mark on providing the level of service you deserve. Please accept our sincere apologies for the inconvenience and frustration caused.We've taken your feedback to heart and are working to ensure such mistakes are not repeated. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a much better experience. If there's anything more we can do, please let us know.
by A verified traveler
Posted 15 Feb 2024 on Hotels
Great location sitting between a mall and a stadium. The facility is very clean and modern, and the service and attitude of the staff was excellent!
by A verified traveler
Posted 31 Jan 2024 on Hotels
by A verified traveler
Posted 15 Jan 2024
Excellent facilities. Well trained personable staff members. Exceptional management team. Comfortable rooms. Very spacious. Clean / quiet / exactly what is advertised and more. Watertight security including the fact that you need a key card to access not only your room/s but also the elevators. Staff bent over backwards to accommodate our many bizarre requests and showed no surprise or overt interest in the rational for same a fact I very much appreciate.
Would I recommend- absolutely.
Will we as a family be back - absolutely .
Thank you very much for a most enjoyable stay albeit a brief one.
Kind Regards
Dr Lesley Bradburn & Family
drlesleybradburn2@gmail.com
by A verified traveler
Posted 25 Nov 2023
The staff was great and surroundings as well.
by A verified traveler
The Waiters take long for Room Service
Posted 30 Oct 2023 on Hotelsby A verified traveler
Posted 24 Sep 2023 on Hotels
by A verified traveler
Posted 18 Sep 2023
Very comfortable
