Ratings based on 387 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
The room was fine but the breakfast was very disappointing. Not what it used to be.
Comment from Hotel Management
16 Apr 2024 by Juliet, Hotel Management
Good morning Jonathan, thank you for your feedback - we are sorry that our rich breakfast buffet was not to your liking - I have passed it onto the relevant department as we always strive to improve. Best, Juliet
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Juliet, Hotel Management
Dear Moises,We were delighted to read that you enjoyed your stay with us - we hope to see you amongst our guests soon! Best, Juliet
by A verified traveler
Posted 26 Mar 2024
The room was perfectly fine
But the dining room was dirty and the floor was really sticky
Comment from Hotel Management
26 Mar 2024 by Juliet, Hotel Management
Dear Ronit, We were sorry to read your comment - I have passed it on to the relevant department to ensure we improve (something we always strive to do). Best, Juliet
by A verified traveler
Posted 21 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Juliet, Hotel Management
Good morning, Liat, we were sorry to read that it appears your stay with us did not meet your expectations. We would like to learn more about this in order to improve for future stays. Happy Purim! Best, Juliet
by A verified traveler
Posted 24 Oct 2023
Comment from Hotel Management
25 Oct 2023 by Juliet, Hotel Management
Good day, Robert,Thank you for your feedback. It appears that your stay did not meet your expectations. We are sorry that your stay fell in the middle of a challenging time in Israel, but we would appreciate if you could send us an email via our website (we're not allowed to post links) in order to see how we can improve )something we aim towards(ץ Best, Juliet
by A verified traveler
Posted 29 Aug 2023 on Orbitz
It was a very nice place to stay but the extra charge for having two small children in the room was very high.
Comment from Hotel Management
30 Aug 2023 by Juliet, Hotel Management
Dear Eunsung,Thank you for taking the time to share re: your stay - we are glad to hear you had a wonderful time! Re: your comment about the surcharge for an extra 2 people in your room, this includes, amongst other things, a very rich breakfast buffet, housekeeping, as well as full access to the swimming pools and Health Club (and other hotel facilities). We hope to host you again, soon! Best, Juliet
by A verified traveler
Posted 20 Aug 2023
Comment from Hotel Management
12 Sep 2023 by Juliet, Hotel Management
Dear Rachel,We noticed that you rated your stay only 3/5 - we would really like to hear more from you via our contact details on our website, as we always strive to improve, and to meet our guests' expectations. Best, Juliet
by A verified traveler
Posted 18 Aug 2023 on Hotels
Comment from Hotel Management
21 Aug 2023 by Juliet, Hotel Management
Dear Danny,We were delighted to see that you enjoyed your time with us - thank you for rating us! We look forward to seeing you among our guests in the near future. Best, Juliet
by A verified traveler
Posted 10 Aug 2023
Comment from Hotel Management
31 Aug 2023 by Juliet, Hotel Management
Dear Ayala, we were so happy to read that it appears you had a wonderful stay! We hope to host you again, soon! Best, Juliet
by A verified traveler
Posted 20 Jul 2023 on Hotels
Comment from Hotel Management
23 Jul 2023 by Juliet, Hotel Management
Dear Nechama,Thank you for taking the time to rate your time with us -we were so happy to read that you enjoyed!Best, Juliet
