Ratings based on 944 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
A comfortable stay with clean rooms, but some furnitures are not in the most pristine condition.
Comment from Hotel Management
30 Oct 2024 by 신라스테이 제주 프론트, Hotel Management
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to read your comments about our hotel’s cleaning. On the other hand, we fully understand your mentioning furnitures (and have already forwarded your complaint to the concerned team). By training and managing our staff thoroughly, we will make sure you will not experience the same inconvenience. We are carefully reviewing your comments/suggestions, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.General Manager Shilla Stay
by A verified traveler
Posted 9 Oct 2024
Free parking and easy walking to lots of eating and shopping in Jeju City
Comment from Hotel Management
30 Oct 2024 by ., Hotel Management
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.General Manager Shilla Stay
by A verified traveler
Posted 7 Sep 2024
Service and cleanliness were acceptable and the area is generally quiet enough at night for a light sleeper like myself. However, a major minus is the unreliable air conditioning. Throughout our stay, the a/c could only reach the lowest temperature of 23.5 C. The a/c was also very weak, even at the highest fan setting, resulting in a stuffy room. Additionally, I would get woken up at 4-5am in the morning every day because the room got too warm (even without covers on my body). I had to turn off the a/c and turn it on again — this sort of reset it and allowed for production of cool air.
We contacted the front desk and requested for someone to look at the a/c as we felt that maintenance might solve the issue. However, the staff merely sent up a stand fan which didn’t really help. They didn’t send anyone to our room to inspect or do maintenance.
Comment from Hotel Management
30 Oct 2024 by ., Hotel Management
Dear Valued Customer We would like to express our sincere thanks for your warm concern towards Shilla Stay. First of all, we sincerely apologize for the inconvenience you experienced due to air conditioning during your stay at our hotel. We have already forwarded you complaint about air conditioning to the concerned team for consideration. They will respond as soon as possible after looking into your complaint.We are carefully reviewing your comments/suggestions, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.General Manager Shilla Stay
by A verified traveler from Pearl City
Posted 11 Aug 2024
Staff was very helpful answering questions and reheating food.
Comment from Hotel Management
12 Aug 2024 by Jeju, Shilla Stay , Hotel Management
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.General Manager Jeju, Shilla Stay
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
18 Aug 2024 by 신라스테이 제주, Hotel Management
고객님 안녕하십니까.저희 신라스테이에 항상 따뜻한 관심과 애정을 가져주셔서 감사드립니다. 고객님께서 남겨주신 평점은 관련 부서와 협의하여 향후 운영에 참고하도록 하겠습니다. 고객님께서 남겨주신 말씀은 앞으로 더욱 정성껏 고객님을 모시기 위한 귀중한 자료로 간직하겠으며, 앞으로 더욱 나은 서비스를 제공해 드릴 것을 약속드리겠습니다. 소중한 말씀에 다시 한번 감사를 드리오며 가족 여러분의 건강과 평안을 진심으로 기원합니다.
by A verified traveler
Posted 9 Jul 2024 on Orbitz
Comment from Hotel Management
18 Aug 2024 by 신라스테이 제주, Hotel Management
고객님 안녕하십니까.저희 신라스테이에 항상 따뜻한 관심과 애정을 가져주셔서 감사드립니다. 고객님께서 저희 신라스테이에서 머무르셨던 시간이 좋은 기억으로 남으셨다니 저희 임직원 모두 진심으로 기쁘게 생각하고 있습니다. 고객님께서 남겨주신 상세한 이용경험은 저희 신라스테이를 이용하실 계획인 다른 분들께도 큰 도움이 되리라 생각됩니다. 남겨주신 격려와 칭찬의 말씀에 힘입어 앞으로도 저희 신라스테이는 신라호텔의 가치를 그대로 담은 비즈니스 호텔, 항상 설렘이 있고, 방문하고 싶은 호텔로 고객님께 다가갈 수 있도록 하겠습니다.소중한 말씀에 다시 한번 감사를 드리오며 가족 여러분의 건강과 평안을 진심으로 기원합니다.
by A verified traveler
Posted 2 Jul 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by 신라스테이 제주, Hotel Management
고객님 안녕하십니까.저희 신라스테이에 항상 따뜻한 관심과 애정을 가져주셔서 감사드립니다. 고객님께서 저희 신라스테이에서 머무르셨던 시간이 좋은 기억으로 남으셨다니 저희 임직원 모두 진심으로 기쁘게 생각하고 있습니다. 고객님께서 남겨주신 상세한 이용경험은 저희 신라스테이를 이용하실 계획인 다른 분들께도 큰 도움이 되리라 생각됩니다. 남겨주신 격려와 칭찬의 말씀에 힘입어 앞으로도 저희 신라스테이는 신라호텔의 가치를 그대로 담은 비즈니스 호텔, 항상 설렘이 있고, 방문하고 싶은 호텔로 고객님께 다가갈 수 있도록 하겠습니다.소중한 말씀에 다시 한번 감사를 드리오며 가족 여러분의 건강과 평안을 진심으로 기원합니다.
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by 신라스테이 제주, Hotel Management
고객님 안녕하십니까.저희 신라스테이에 항상 따뜻한 관심과 애정을 가져주셔서 감사드립니다. 고객님께서 저희 신라스테이에서 머무르셨던 시간이 좋은 기억으로 남으셨다니 저희 임직원 모두 진심으로 기쁘게 생각하고 있습니다. 고객님께서 남겨주신 상세한 이용경험은 저희 신라스테이를 이용하실 계획인 다른 분들께도 큰 도움이 되리라 생각됩니다. 남겨주신 격려와 칭찬의 말씀에 힘입어 앞으로도 저희 신라스테이는 신라호텔의 가치를 그대로 담은 비즈니스 호텔, 항상 설렘이 있고, 방문하고 싶은 호텔로 고객님께 다가갈 수 있도록 하겠습니다.소중한 말씀에 다시 한번 감사를 드리오며 가족 여러분의 건강과 평안을 진심으로 기원합니다.
by A verified traveler
Posted 16 Jun 2024 on Hotels
by A verified traveler
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Posted 14 Jun 2024 on Hotels잘쉬다갑니다.