Ratings based on 778 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Manchester
Posted 21 May 2024
It was nice when we got there, until we saw a new york cockroach!! I am literally not kidding, I asked my boyfriend if that was a cockroach and he reluctantly said yes. The hotel people were just standing there chatting as it was in the lobby. And the hotel walls were super thin. We could hear everyone and everything. We were also disappointed with the breakfast, there was barely anything and ants were crawling all over the juice, resulting in us buying our breakfast. Don’t waste your time or your money here.
by A verified traveler
Posted 18 May 2024
We were in a room next to a family with young children that were verbally noisy and banging. Recommend placing families at the end of the hall to minimize exposure to other guests.
by A verified traveler
Posted 29 Apr 2024
Served our needs needed.
Comment from Hotel Management
18 May 2024 by yogi, Hotel Management
thank you for your feedback
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
18 May 2024 by yogi, Hotel Management
thank you for your feedback
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
18 May 2024 by yogi, Hotel Management
thank you for your feedback
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
18 May 2024 by yogi, Hotel Management
thank you for your feedback
by A verified traveler
Posted 12 Apr 2024
This hotel was not very clean or well kept up. We did not stay the night here and stayed elsewhere. The bed in our original room had hair and what seemed like crumbs on the bed. We understand these things happen so we went down and the staff did upgrade us to a suite no extra charge which was very kind. Once we walked into the second room we quickly realized this too wasn’t clean. Marks and stains all over the bed and sheets, crumbs on the table/island area, a residue around the sink. It just wasn’t worth staying the night and after the second room we weren’t willing to try a third.
Comment from Hotel Management
18 May 2024 by YOGI, Hotel Management
We're truly sorry to hear about your disappointing experience at our hotel. Providing a clean and comfortable environment for our guests is a top priority, and it's disheartening to learn that we fell short of meeting your expectations.We sincerely apologize for the cleanliness issues you encountered in both rooms. This is certainly not the experience we want for any of our guests. We appreciate your understanding and patience as we addressed the situation by upgrading you to a suite.However, it's clear that even the second room did not meet our usual standards of cleanliness, and for that, we apologize profusely. Your feedback is invaluable, and we will take immediate action to ensure that these issues are addressed and corrected to prevent similar occurrences in the future.We understand your decision to stay elsewhere, and we're genuinely sorry for any inconvenience this may have caused you. We hope you'll consider giving us another chance in the future to provide you with the exceptional stay you deserve. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
18 May 2024 by yogi, Hotel Management
thank you for your feedback
by A verified traveler
Posted 7 Apr 2024
Was fine for one night stay.
Comment from Hotel Management
18 May 2024 by yogi, Hotel Management
thank you for your feedback
by A verified traveler
Posted 7 Apr 2024
Room nested with ants. Shower leaked all over floor drain not workin creating fall risk.
Non service pets all over motel that advertises no pets. People smoking in non smoking rooms smelling up hallway.
I say the staff were very nice and cordial.
Comment from Hotel Management
18 May 2024 by yogi, Hotel Management
We sincerely apologize for the issues you experienced during your stay. Your comfort and safety are our top priorities, and it's disappointing to hear that we fell short of meeting your expectations.We take cleanliness and maintenance concerns seriously, and we regret that you encountered ants in your room and experienced issues with the shower and floor drain. Rest assured, we will address these issues promptly to prevent them from occurring in the future.Regarding the presence of non-service pets and smoking in non-smoking rooms, we have strict policies in place to ensure the comfort and well-being of all our guests. We apologize if these policies were not upheld during your stay, and we will reinforce them with our staff to prevent similar occurrences in the future.We're glad to hear that you found our staff to be very nice and cordial. Providing exceptional service is something we take great pride in, and we appreciate your recognition of our team's efforts.Once again, we apologize for the inconvenience you experienced and thank you for bringing these matters to our attention. We hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.
