Ratings based on 423 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Easy access and clean.
Comment from Hotel Management
27 May 2024 by Bonnie Scarborough General Manager, Hotel Management
Dear Stephen, Thank you for the great review. We love knowing how pleased you were with our convenient location and spotless property. Thank you for choosing Holiday Inn Express Jasper! We hope you will make the same choice when your travels bring you back to the city.Best regards,Bonnie ScarboroughGeneral Manager
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 26 Mar 2024
by A verified traveler
Posted 14 Mar 2024
My service dog had to sleep in the car
Comment from Hotel Management
19 Mar 2024 by Angel H, Hotel Management
I am so sorry to hear about this, Kevin.While we are not a pet-friendly hotel, we do allow service animals. I would like to hear more details about how this happened, please.Holiday Inn Express, JasperFront Desk ManagerAngela H
by A verified traveler
Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Angie, Hotel Management
Thank you so much for your positive feedback, Deborah!Angela HFront Desk Manager
by A verified traveler
Posted 20 Feb 2024 on Hotels
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Angel H, Hotel Management
We truly appreciate your business and your feedback!Angela HFront Desk Manager
by A verified traveler
Posted 16 Feb 2024
The clerk that checked me in was very nice. The following morning I felt rushed with housekeeping knocking on my door and calls to the room at 10:20-10:28. Check out time is 11 allow the patrons the full time of the stay. Also the tv didn’t work kept saying no signal the only thing the remote did was turn the tv on and off and controlled the volume
Comment from Hotel Management
26 Feb 2024 by Angie, Hotel Management
I sincerely apologize for any calls that came before 11am. That is not our usual protocol and I will be sure to pass this along to the rest of our hotel staff. We hope you will give us another opportunity to serve you again in the future.Angela H Front Desk ManagerHoliday Inn Express, JASPER
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
9 Apr 2024 by Angel, Hotel Management
Dear Christopher,We truly appreciate you taking the time to leave such a positive review!See you next time,Angela HFront Desk Manager
by A verified traveler
Posted 1 Feb 2024
