Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
I do not know if the ladies at coffee shop on the lower ground floor are employees of Fairmont or independently run cofee shop. I thought they could do better with giving a bit of smile. The only room for improvement I would like to share from the recent stay at Jasper Park Lodge. Other than that it was 11 out of 10.
by A verified traveler from Pleasanton
Posted 6 May 2024
by A verified traveler
Posted 4 May 2024
Lovely location but hotel bedrooms on upper floor of main lodge in dire need of renovation.
Comment from Hotel Management
6 May 2024 by Fairmont Jasper Park Lodge, Hotel Management
Hello Michael, thank you for sharing your review! We have started a multi year renovation project that will include refreshing our guest spaces and a few public areas. We hope that you will be blown away once these rooms are completed! Sincerely, Fairmont Jasper Park Lodge
by A verified traveler
Posted 1 May 2024
Friendly Staff
Comment from Hotel Management
6 May 2024 by Fairmont Jasper Park Lodge, Hotel Management
Hello Kaz, thank you for your 5 star review! We can't wait to welcome you back again. Sincerely, Fairmont Jasper Park Lodge.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
6 May 2024 by Fairmont Jasper Park Lodge, Hotel Management
Hello Eli, thank you for taking time t share your review. We hope to welcome you back again soon! Sincerely, Fairmont Jasper Park Lodge
by A verified traveler
Posted 30 Apr 2024
Unbelievable service
Comment from Hotel Management
1 May 2024 by Fairmont Jasper Park Lodge, Hotel Management
Hello Rod, thank you for leaving a 5 star review. We are so happy to hear that our staff provided you with the service that your deserve! We hope to welcome you back again soon. Sincerely, Fairmont Jasper Park Lodge
by A verified traveler
Posted 29 Apr 2024
When there is renos going on with no microwave, bad food for esy yo much money
Comment from Hotel Management
6 May 2024 by Fairmont Jasper Park Lodge, Hotel Management
Dear Conny, We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly if there is anything you would like to discuss.Sincerely, Fairmont Jasper Park Lodge
by A verified traveler from Edmonton
Posted 29 Apr 2024
JPL has gone down in quality on all aspects. JPL’s breakfast used to be one of the best breakfasts in Jasper. Their buffet is now subpar to a common diner breakfast.
When we stayed there, it was the mayfly season. It was impossible to walk around the resort without walking through swarms of them. But, that wasn’t bad at all compared to the swarms of mosquitoes. Our cabin was full of them. We had contacted the front desk and asked for some mosquito repellent. They said someone was going to bring it over and no one did. My wife has an allergy to mosquitoes and we ended up checking out a day early to avoid the consequences. When we explained the situation to the JPL front desk they pretty much said “too bad, so sad.”
While staying there, we had dinner at Orso Trattoria. While the service was amazing, the food choices were very pedestrian and unappetizing. It was a very disappointing experience.
I don’t think we’ll be returning to JPL.
by A verified traveler
Posted 29 Apr 2024
Nice property with a nice lake
Comment from Hotel Management
1 May 2024 by Fairmont Jasper Park Lodge, Hotel Management
We are so happy to hear that you enjoyed your stay with us, Xiaoling! JPL truly is a special place in the heart of the Rocky Mountains. We hope to welcome you back again soon. Sincerely, Fairmont Jasper Park Lodge
by A verified traveler
Posted 29 Apr 2024
Quite disappointed overall. The reputation of the hotel was not upheld. While some factors such as very loud neighbours are out of their control, the overall cleanliness of the room was disappointing and very dated for the cost of accommodations. Most amenities were unavailable for the current season, and those available, such as the pool, was overcrowded. Dinner took an hour to come out and was not brought all together, some apologies were made to correct the matter, but most of what was said was sorry without any other follow up. Overall experience was less than satisfactory and I would not stay here again.
Comment from Hotel Management
1 May 2024 by Fairmont Jasper Park Lodge, Hotel Management
Thank you for taking the time to share your feedback with us, Selina. We apologize for any disappointment you experienced during your stay. The spring season is a transition time where the snow activities are limited, however, we do offer yoga /fitness classes, bike rentals, a golf simulator and experiences classes (photography,heritage tours) for our guests, in addition to the pool and hot tub access. We have also embarked this Feb on a multi year, multi phase renovation project that will ensure a refresh to our guest rooms and some public spaces. We hope that you choose to stay with us again in the future to experience everything that the resort has to offer.Sincerely, Fairmont Jasper Park Lodge Manager
