Ratings based on 559 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2024
One of the best hotels we’ve stayed in, we’ve been to over 50 countries. The hotel is gorgeous, fitness center is the best with free weights, and all the equipment you need.. and then the sauna, steam room, cold plunge.. we had an unbelievable stay! Thank you!
Comment from Hotel Management
4 Apr 2024 by Hotel Management, Hotel Management
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
19 Apr 2024 by Hotel Management, Hotel Management
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Hotel Management, Hotel Management
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
by A verified traveler
Posted 1 Mar 2024
Nice hotel, clean rooms.
Comment from Hotel Management
5 Mar 2024 by Hotel Management, Hotel Management
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
by A verified traveler
Posted 29 Feb 2024
Extreme glamour. Gorgeous lavish rooms, an unthinkable continental breakfast, and impressively large lounge and pool grounds. There are tennis courts, a 24 hour gym, and there was live music in the lounge both nights we were there. The biggest surprise for me was the spa -- there's a full nordic spa circuit that is free to use, complete with hot tub, cold plunge, sauna, and steam room. Service was the best I've experienced. Absolutely worth the money.
Comment from Hotel Management
1 Mar 2024 by Hotel Management, Hotel Management
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
by A verified traveler from Sydney
Posted 22 Feb 2024
The staff were amazing and so friendly I couldn’t fault them
Comment from Hotel Management
23 Feb 2024 by Hotel Management, Hotel Management
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
by A verified traveler
Amazing stay
Posted 24 Dec 2023 on HotelsEmi in the breakfast restaurant brought me a ginger tea for my cough that was super nice
Comment from Hotel Management
26 Dec 2023 by Timothy Wright General Manager, Hotel Management
Dear Paul,Thank you for sharing your review.I am glad to know that our overall service has made your stay a pleasant one. We appreciate your recognition of Emi. I am sure she will be proud to read your compliment.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
2 Jan 2024 by Timothy Wright General Manager, Hotel Management
Dear Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
23 Nov 2023 by Timothy Wright - General Manager, Hotel Management
Dear Shuhao,Thank you for sharing your review.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager
by A verified traveler
Posted 16 Nov 2023
It was a return trip after many years and good to see Shangri-la has kept it's standards for good service and personalized hospitality.
Comment from Hotel Management
17 Nov 2023 by Timothy Wright - General Manager, Hotel Management
Dear Nadiem,Welcome back to Shangri-La Jakarta and thank you for your kind feedback.I am glad our colleagues' services have made a positive and lasting impression on you.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager
