Ratings based on 121 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2023
old property. windows not well insulated to sound . could hear traffice noise etc.
weak water pressure.
by A verified traveler
Highly Recommend for visiting Jakarta.
Posted 17 Jan 2022 on HotelsI would definetly come back. Even though the location at south jakarta, you have access to go around DKI jakarta with ease. Big shopping mall within the walking distance. The apartement also have groceries stores. The park are kids friendly. The pool is amazing. I would recommend this apartement to my friends and families visiting jakarta. What amazes me is this apartement provide HIGH security. I feel very safe being in this apartement. The staffs are very friendly and answer all my questions. Very respectfully towards guests. 5/5 stars for a traveler like me.
by A verified traveler
Not worth effort to stay here, they are racist,
Posted 4 Jun 2021 on HotelsWhen i was checking in, the front desk asked me for my recent Covid test, I managed to get that, but it was not told to me in advance, that I needed one. While I was waiting to check in, the another lady was checking in next to me, and she was not asked for a Covid negative report. Why?
Also for the deposit, I was asked for deposit, while that other lady was not asked for one, why?
I had asked for a smoking room, they said it’s not available after confirmed, however they said they will open the balcony window, it took 5 visits from the housekeeping, and they still couldn’t open the window, so I had to ask them to stop, cause it was getting annoying, to have people continually walking in and out of my room to find the right key or the person with the right key to open this balcony window, so they basically couldn’t deliver on that as well
Comment from Hotel Management
7 Jun 2021 by Adi, Hotel Management
Dear Mr. Vivek,
Warmest Greetings from The Residences at Puri Casablanca...
Thank you for your stay with us and spend your valuable time to give a feed back and review.
We deeply apology regarding this matter. We do this matter as our procedure to prevent Covid 19. Actually we do this matter for the good of all to feel comfortable and safe. Regarding our service is the same there is no different for all our guest.
Once again we apologize for the inconvenience caused and we are delighted to serve you as our guest. We look forward to welcoming you back in not long distance future at The Residences at Puri Casablanca.
Thank you & Kind regards,
Management
by A verified traveler
Posted 22 Jul 2020 on Hotels
by A verified traveler
Fair
Posted 8 Apr 2020 on HotelsThe rate was good, but the bedroom is relative small as for an apartment.
by A verified traveler
Posted 13 Feb 2020 on Hotels
by A verified traveler
Posted 5 Nov 2019
Bad service and bed staff !!! I was bad experience was I stay in there
by A verified traveler
Posted 10 Aug 2019
by A verified traveler
Posted 30 Jun 2019
Property has complete kitchen and laundry machine, however property seems old, some stuff need to be fixed or replaced such as bathtub shower and windows, and windows insulation need to be repaired, noise from outside are entering into the property due to poor insulation.
by A verified traveler from Bangkok Thailand
Posted 22 Feb 2019
Friendly staff, comfortable near the mall. Price reasonable
Comment from Hotel Management
31 Mar 2019 by Puri Casablanca, Hotel Management
Dear Mr. Suwannan
Warmest Greetings from The Residences at Puri Casablanca...
Thank you for your stay with us and spend your valuable time to give a feed back and review.
We are delighted to serve you as our guest and we look forward to welcoming you back in not long distance future at The Residences at Puri Casablanca.
Kind regards,
Management
