Ratings based on 33 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Pleasant
Posted 27 Dec 2023 on HotelsExcellent services and great location
Comment from Hotel Management
16 Feb 2024 by Ardin, Hotel Management
Dear Ricardo, Thank you for the kindest review about your visit to our Hotel Mercure Tangerang BSD City. I am happy to know that you are satisfied with our services and facilities. Your kind comments on the level of services by the teams are much appreciated and have been shared with them. We look forward to welcoming you and the team again soon.Best Regards,Ardin EdharFront Office Manager
by A verified traveler
Mercure BSD City, Hot food not served!
Posted 18 Dec 2023 on HotelsHotel is nice, good parking and friendly helpful staff.
However, breakfast was poor, most of the food was tasteless, cheap and the dishes that were supposed to be served hot were always stone cold.
The other issue is towels; although clean, they are old and worn. Definitely not the standard expected.
Comment from Hotel Management
27 Dec 2023 by Ardin E, Hotel Management
Dear Paul,Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ardin E.Front Office Manager
by A verified traveler
Posted 4 Dec 2023 on Hotels
Comment from Hotel Management
6 Dec 2023 by A, Hotel Management
Dear Teerapon, Thank you for the highest rating about your visit to our Hotel Mercure Tangerang BSD City. I am happy to know that you are satisfied with our services and facilities. Your kind comments on the level of services by the teams are much appreciated and have been shared with them. We look forward to welcoming you and the team again soon.Best Regards,Rury MashuriGeneral Manager
by A verified traveler
Posted 5 Oct 2023
Did not have towels. Asked Concierge. Still Did not, had to use bath robes as towels.
Somewhat deceiving.....shampoo and bath soap is the same. And it doesn't seem of good quality. Doesn't lather well.
Had no hair dryer. Told the concierge. Still had no hair dryer throughout my stay.
Undertrained staff at breakfast buffet, though they are polite. Asked for knife and fork, never arrived. My coffee didn't arrive either.
Comment from Hotel Management
11 Oct 2023 by Ardin, Hotel Management
Dear Kiah Hua,Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Rury Mashuri,General Manager
by A verified traveler
Posted 5 Mar 2023
Comment from Hotel Management
31 Mar 2023 by Ardin, Hotel Management
Dear Raden Umali, Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Rury Mashuri,General Manager
by A verified traveler from North Vancouver
Posted 25 Feb 2023
This is a very good quality hotel in terms of layout and room amenities. The foyer is really nice, modern, and neatly laid out. The breakfast and dining area is especially well designed with interesting foliage, lines, levels, and cool features. Take a moment to look at how they have created an outdoor atmosphere inside. It’s quite interesting and different. One thing that struck me is that if you are sensitive to road noise, ask for a room facing south. For a really modern hotel, a much better job of noise isolation could have been made. Noisy motorcycles are easily heard which is a drag considering all the other good features of this hotel. There is a mall across the street, but it is an isolated area. So make sure it is in the area you want to go to. Still, it’s on the edge of a motorway network so traffic flow in and out was easy compared to downtown congestion. Arriving late at night it took about 55 minutes from CGK.
Comment from Hotel Management
28 Feb 2023 by Ardin Edhar, Hotel Management
Dear Christopher, We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rury Mashuri,General Manager
by A verified traveler
Posted 7 Feb 2023
I was expecting a business hotel with a small room but it turned out to be a luxurious room with a sofa and huge bathroom! Everything was clean and comfortable, and the staff were all friendly and polite. The food at the restaurant was good, but the waiting time is fairly long. Overall an excellent stay.
Comment from Hotel Management
28 Feb 2023 by Ardin Edhar, Hotel Management
Dear Ee Ling, We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rury Mashuri,General Manager
by A verified traveler
Posted 5 Jan 2023 on Hotels
Comment from Hotel Management
1 Feb 2023 by Ardin Edhar, Hotel Management
Dear Zi Yong, Thank you for the 10 out of 10 rating. Your kind comments on the level of services by the teams are much appreciated and have been shared with them. We look forward to welcoming you and the team again soon.Best Regards,Rury MashuriGeneral Manager
by A verified traveler
Posted 11 Jun 2022
Very new and well keep. Near to aeon mall
Comment from Hotel Management
31 Aug 2022 by Ardin Edhar, Hotel Management
Dear Lye Him, We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ardin EdharAssistant Front Office Manager
by A verified traveler from Cerritos
Posted 15 May 2022
Comment from Hotel Management
31 Aug 2022 by Ardin Edhar, Hotel Management
Dear Ruben, We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ardin EdharAssistant Front Office Manager
