Ratings based on 321 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
JAKARTA JULY 2023
Posted 1 Aug 2023 on HotelsNice hotel in a good location.
Staff were all very friendly and helpful.
Some aspects of the hotel are looking slightly dated now but everything worked.
Comment from Hotel Management
5 Aug 2023 by Teuku Rusiansyah - General Manager, Hotel Management
Dear Simon,Thank you for sharing your feedback with us. We are delighted to hear that you had a pleasant stay at our hotel, and we appreciate your kind comments about our good location and friendly and helpful staff.We take note of your observation about some aspects of the hotel looking slightly dated, and we will certainly consider it as we continuously work towards enhancing our facilities.Your satisfaction is of utmost importance to us, and we are glad to know that everything worked well during your stay.If there is anything else you would like to mention or if you have any suggestions for improvement, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,
by A verified traveler
Posted 15 Aug 2022
The staff was kind and helpful. Lots of amenities around the hotel which makes it easier.
Comment from Hotel Management
4 Sep 2022 by Teuku Rusiansyah - General Manager, Hotel Management
Dear Mr Khairil Umar,Thank you for taking the time and effort to write your experience regarding your recent stay at Mercure Jakarta Kota.We are extremely happy to know that you had such a great stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to welcoming you back in the future.Sincerely,Teuku Rusiansyah - General Manager
by A verified traveler
Posted 12 Aug 2022 on Orbitz
Best staff I have had the pleasure to meet in a while
Comment from Hotel Management
4 Sep 2022 by Teuku Rusiansyah - General Manager, Hotel Management
Dear Mr Stanley,Thank you very much for having stayed with Mercure Jakarta Kota and taking your time to write your feedback.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Teuku Rusiansyah - General Manager
by A verified traveler
Standard hotel and location
Posted 27 Jun 2022 on HotelsLocation is good for night tourism, but the hotel is quite old, can be seen from room furniture, sanitary, etc. Also they only have 1 access which regulated by odd-even traffic policy.
Friendly staff, only they cannot give any late check-out.
Stay in the non-smoking level but still can smell the cigarette smoke on corridor or other places.
Comment from Hotel Management
3 Jul 2022 by Teuku Rusiansyah - General Manager, Hotel Management
Dear Valued Guest,
Thank you so much for having stayed with Mercure Jakarta Kota and taking the time to write your feedback.
I wish to apologize on this occasion. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know.
However, I am glad that you had a good experience at our hotel in overall.
Thank you again for sharing your feedbacks. I do hope to be able to welcome you back again and better serve you in the near future.
Sincerely
Teuku Rusiansyah - General Manager
by A verified traveler
Posted 2 Jan 2020
Towels look worn out ... no hand and floor towel . The lining on the toilet walls stained ..yellowish
The wifi sucks that I have to get roaming data in order to get internet connections. Only consolation is that the reception desk allowed us to keep room till 1 pm instead of 12pm
Comment from Hotel Management
7 Jan 2020 by GM, Hotel Management
Dear Valued Guest,
Greetings from Mercure Jakarta Kota !
Thank you for taking the time to fill up our online survey regarding your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Your feedback regarding towels in room has been shared with the department concerned for improvement. And also for our Wifi still be our concern to follow up. Please rest assured that we are taking necessary action to ensure the same will not occur in the future.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Riganda Togatorop - General Manager
by A verified traveler
nice hotel & good location
Posted 24 Oct 2019 on HotelsLove the pool & gym.. breakfast is ok
by A verified traveler
Posted 22 Oct 2019 on Hotels
by A verified traveler
Posted 13 Oct 2019 on Travelocity
by A verified traveler
Posted 13 Oct 2019
Excellent location in Old Jakarta.
Amazing kind helpful staff. Excellent food.
Pool/ spa area so relaxing.
Room was large and bed was extremely comfortable.
I had a great stay !
by A verified traveler from San Francisco
Posted 26 Sep 2019
The place is nice, it’s near by grocery store and also it’s near to go everywhere. Also the breakfast is awesome lot of choice.
