Ratings based on 181 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Feb 2024
by A verified traveler
Stay here if you want to sleep with cockroaches!
Posted 20 Aug 2023 on HotelsHorrible stay! When we entered our room at night itbwas full of cockroaches everywhere, on the bed in our bags and in our shoes! Receptionist and hotel were aware of the issue butbwere taking chances with guests. Tge momnet i complained they moved us to the newly renovated floor. Even then the room still smelled like drainage and the smell was stronger in the toilet. Avoid this hotel no matter what. Didnt expect Mercure to become such a third rate hotel.
Comment from Hotel Management
24 Aug 2023 by Gloria, Hotel Management
Dear Mr. Mohammed,Thank you for sharing your feedback with us. Our deepest apologies for your staying experience with us regarding the rooms condition that were not to your expectation. We are truly sorry and do understand your disappointment. I have shared this unpleasant situation with our concerned team and taken note on it as a thorough evaluation for our further follow up and evaluation.Thank you once again for reaching out and allowing us to address the problem. We do hope there is still a chance for us to welcome you back with a better service than before.Warmest regards,Gloria Vera KristieGuest Experience Manager
by A verified traveler
Posted 8 Jun 2023
Pool and the Pool Staff Andy very careing and friendly
Comment from Hotel Management
11 Jun 2023 by Gloria, Hotel Management
Dear Ms. Ros,Thank you for the positive comment shared. Our Pool Team (Andy Jatmiko) will be so pleased to hear this and motivated to do even better in the future.Look forward to welcoming you and your family back on your next stay with us.Sincerely yours,Gloria Vera KristieGuest Experience Manager
by A verified traveler
Posted 25 Aug 2022
The restaurant and morning breakfast was good and the staff was helpful and friendly.
Comment from Hotel Management
28 Aug 2022 by Gloria, Hotel Management
Dear Mrs. Jonna,Thank you for staying with us. We really hope that we were able to fulfill your requests during your stay as expected.We look forward to welcoming you back to Mercure Convention Center, Ancol – Jakarta.Kindest Regards,Gloria Vera KristieGuest Experience Manager
by A verified traveler
Posted 8 Aug 2022
UNIQUE IN JAKARTA
Comment from Hotel Management
10 Aug 2022 by Gloria, Hotel Management
Dear Mr. Arief,
Thank you for the review given to our Hotel regarding your stay experience with us. We really hope that we were able to fulfill your expectation during your stay with us.
We look forward to seeing you and your family again.
Best Regards,
Gloria Vera Kristie
Guest Experience Manager
by A verified traveler
Posted 21 Feb 2020
Hotel property was great. Only thing leaving it. Taxi is a must and for some reason you have to pay 25,000rph every time you come back in to grounds. It's not the hotel that's charging its a park where the hotel is at.
Comment from Hotel Management
1 Mar 2020 by Francisca Maria, Hotel Management
Dear Sir/Madam,
It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your stay at Mercure Convention Center Ancol-Jakarta.
Our sincere apology to find out that during your stay here the levels of our services were less than satisfactory. We have shared with the concerned team as their evaluation and follow up for future improvement.
Regarding the Ancol gate fees, as we are not part of Ancol Management. All the guest are required to pay personally whenever entering the Ancol areas as the fees is not included with the room rates and this information has been shared previously on all online booking channels as well as by direct booking through to our Hotel.
Once again thank you for sharing the information. We will keep on improving our effort in giving more suitable performance.
Hope we still have the chance to serve you much better in the near future.
Kindest Regards,
Francisca Maria
Guest Experience Team
by A verified traveler
Posted 17 Dec 2019 on Hotels
by A verified traveler
Posted 24 Sep 2019 on Hotels
by A verified traveler
Posted 26 Aug 2019
Close to event venue. Staff made you feel welcome and helpful.
by A verified traveler
Posted 13 Aug 2019
c The property was well maintained. However, the room that was initially allotted to us has a terrible odour akin to sewer smell. After highlighting it and requesting for a room change, we we pleasantly surprised with a room-upgrade.
