Ratings based on 72 Verified Reviews

4.2 out of 5
96% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Good but needs improvement

Posted 27 Aug 2019 on Hotels
An old hotel but retains its friendly service and cleanliness. Check-in and out is fast, staff has good attitude, except the male cleaner entering the female toilet (ground floor toilet) without knocking startled me - management should assign a female cleaner instead. There's a good Korean restaurant right next door. It's an additional perks that the hotel provides shuttle car to nearby Lippo Mall, City Walk and other nearby areas. Breakfast was not up to my expectations, though. First, the staff told me that my reservation excludes breakfast, after thorough checking by receptionist, my reservation did inclusive of breakfast. The restaurant staff did not even apologize. Secondly, there were not much buffet spreads, most guests requested for instant noodles and omelettes cos those were the only hot food available upon request. This is my first time having instant noodles as breakfast :P
Comment from Hotel Management
30 Aug 2019 by Ubay RUBAI - Executive Assistant Manager, Hotel Management
Dear Valued Guest, Greetings from Java Palace Hotel and thank you for staying with us. We really appreciate your feedback and comments and will use it to improve our quality and service. Look forward to welcome you again.
5 out of 5
by A verified traveler

Posted 21 May 2019 on Orbitz
Awesome place to stay! It was very pleasant to stay at Java Palace
Comment from Hotel Management
23 May 2019 by Ubay RUBAI, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and high appreciate for your feedback! Regards, Ubay RUBAI
4 out of 5
by A verified traveler

Posted 21 May 2019 on Hotels
Comment from Hotel Management
17 Jun 2019 by Ubay RUBAI - Front Office Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and high appreciate for your feedback! Regards, Ubay RUBAI
4 out of 5
by A verified traveler

Posted 25 Jan 2019 on Hotels
Comment from Hotel Management
29 Jan 2019 by Ubay RUBAI - Executive Assistant Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and high appreciate for your feedback! Regards, Ubay RUBAI
3 out of 5
by A verified traveler

Posted 13 Nov 2018
Comment from Hotel Management
16 Nov 2018 by Ubay RUBAI, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Regards, Ubay RUBAI
5 out of 5
by A verified traveler

Posted 16 Aug 2018 on Hotels
There are some bad smell from Airconditioner.
Comment from Hotel Management
16 Aug 2018 by Ubay RUBAI - Front Office Manager, Hotel Management
Dear Mr. Doowon Kim Warmest Greetings from Java Palace Hotel and thank you for staying with us. I hope you had good time and we really appreciate your comment and will make it to improve our service. Look forward for next stay. Warm regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel, Nice Staffs

Posted 18 Mar 2018
Pros: Staffs and convenience
Cons: Breakfast
I have been staying at this hotel whenever I am in the area. As usual, good hotel, clean and spacious rooms, staffs are very attentive and nice, complimentary shuttle service is very useful. It will be good if the breakfast variety can be improved.
Comment from Hotel Management
19 Mar 2018 by Gini Arisanti, Hotel Management
Dear guest Greetings from Java Palace Hotel and thank you for staying with us. I hope you had good time and we really appreciate your comment and will make it to improve our service. Look forward for next stay. Warm regards, Gini Arisanti Public Relation Manager
5 out of 5
by A verified traveler

Conform Stay

Posted 5 Dec 2017 on Hotels
Clean room, friendly staffs. Breakfast limited variety.
Comment from Hotel Management
7 Dec 2017
Thanks for staying with us, regarding the breakfast was limited variety we still improve for the breakfast menu. Hopefuly on your next visit our breakfast will meet your expectation. We appreciate your feedback! Best Regards, Ronald Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Big Rooms, Location Good

Posted 3 Dec 2017
Pros: Rooms are spacious
Cons: To light up the corridors to the hotel rooms.
I have been staying at this hotel for a few times. It is as expected. Room is spacious and clean, staffs are always helpful and friendly. Breakfast is a little boring sometimes but has the basic necessities. Corridors to the rooms are not litted in the day, good to keep the lights on as brightness gives your guests a better feel.
Comment from Hotel Management
9 Dec 2017 by Ronald, Hotel Management
Thanks for staying with us,Regarding the breakfast menu, we still continuing improve our breakfast menu, hopefully on your next visit the breakfast menu will meet your expectatation. Yes corrrect, our corridors is too dark in the day that is the part of energy saving that hotel project. We appreciate your feedback! Best Regards, Ronald Front Office Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Apr 2017 on Hotels
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