Ratings based on 278 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Feb 2024
The shower drain and sink drain do not drain at all.
The A/C unit leask water all night. I had to sleep with the water dropping sound all night long.
The bed sheet had stains. The stain was facing up the ceiling thus it should have been noticed by the staff but they did not change it.
Comment from Hotel Management
15 Feb 2024 by Suryo, Hotel Management
Dear Mr Danny, Thank you for taking the time to tell us about your experience at the Ibis Arcadia Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suryo Wibowo Front Office Manager
by A verified traveler
Posted 9 Jan 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Suryo Wibowo, Hotel Management
Dear Gerald, We very much appreciate your comments regarding your stay at the Hotel Ibis Arcadia Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suryo Wibowo Front Office Manager
by A verified traveler from Stillwater
Posted 8 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Suryo Wibowo, Hotel Management
Dear Mr. Sumardi,Thank you for taking the time to tell us about your experience at the Ibis Arcadia Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suryo Wibowo Front Office Manager
by A verified traveler
Posted 22 Aug 2023
Comment from Hotel Management
28 Aug 2023 by Suryo Wibowo, Hotel Management
Dear Grant, Thank you for taking the time to tell us about your experience at the Ibis Arcadia Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suryo Wibowo Front Office Manager
by A verified traveler
Posted 26 May 2023 on Hotels
Comment from Hotel Management
29 May 2023 by moko, Hotel Management
Dear Mr. Abdulssalm, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ari Anjasmoko - Reservation Supervisor
by A verified traveler
Posted 6 Mar 2023 on Hotels
Comment from Hotel Management
8 Mar 2023 by moko, Hotel Management
Dear Mr. L.J Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ari Anjasmoko - Reservation Supervisor
by A verified traveler
Posted 3 Feb 2023
Location is the main key to this hotel. Customer service and breakfast also adds up.
The hotel has some age in it and a renovation would make it even better and pleasing to the customers eyes.
Location is good as it is close to indonesia monument and other places such as grand indoensia shopping mall complex.
Comment from Hotel Management
6 Feb 2023 by Ari Anjasmoko, Hotel Management
Dear Ms. Pooya, Thank you for taking the time to tell us about your experiences at the ibis Jakarta Arcadia. We are sorry that your experiences did not meet your expectations, please allow us to express our sincerest apologies. We appreciate you sharing your concerns, and we will use your feedbacks as our improvement in the future to provide a better services and facilities. Sincerely, Ari Anjasmoko - Reservation Supervisor
by A verified traveler
Posted 19 Jan 2023 on Hotels
Comment from Hotel Management
15 Feb 2023 by moko, Hotel Management
Dear Mr. Khaleed Thank you for taking the time to tell us about your experiences at the ibis Jakarta Arcadia. We are sorry that your experiences did not meet your expectations, please allow us to express our sincerest apologies. We appreciate you sharing your concerns, and we will use your feedbacks as our improvement in the future to provide a better services and facilities. Sincerely, Ari Anjasmoko - Reservation Supervisor
by A verified traveler
Posted 15 Jan 2023 on Hotels
Comment from Hotel Management
15 Feb 2023 by moko, Hotel Management
Dear Mr. Chieh Hsiung, Thank you for taking the time to tell us about your experiences at the ibis Jakarta Arcadia. We are sorry that your experiences did not meet your expectations, please allow us to express our sincerest apologies. We appreciate you sharing your concerns, and we will use your feedbacks as our improvement in the future to provide a better services and facilities. Sincerely, Ari Anjasmoko - Reservation Supervisor
by A verified traveler from Tonasket
Posted 1 Jan 2023
If you have stayed at an Ibis, you know what to expect, and this place delivers the Ibis experience. Of course, this is Southeast Asia, so it delivers a bit more. There is an on-call massage service based in the hotel. Depending on how far you flew to get to Jakarta, a massage might sound like a nice idea, or it might sound like exactly what the doctor ordered. Restaurant is breakfast only, and is good.
Comment from Hotel Management
15 Feb 2023 by MOKO, Hotel Management
Dear Mr. Randall,We very much appreciate your comments regarding your stay at the Ibis Arcadia.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ari Anjasmoko - reservation Supervisor
