Ratings based on 281 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Feb 2024
Hotel was connected to the mall. Varriety of stores and local / western cusine options.
Place was clean and staff were friendly. Breakfest was pretty good.
Comment from Hotel Management
16 Feb 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for choosing HARRIS Hotel & Conventions Kelapa Gading for your stay.We value your positive review and are glad that you were satisfied with our breakfast and friendly service as well as its strategic location nest to Summarecon Mall Kelapa Gading.Please be sure that we always put in the work to keep our guests satisfied with our services and facilities.Have a nice day ahead and we hope to see you again in our hotel in the near future.HARRISly Yours, Julien LUTGEN General Manager
by A verified traveler
Posted 13 Jan 2024
Good location
Comment from Hotel Management
16 Feb 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for staying at HARRIS Hotel & Conventions Kelapa Gading.We are glad that you enjoyed its strategic location in the Kelapa Gading area.Have a nice day ahead and we hope to see you again in our hotel.HARRISly Yours, Julien LUTGEN General Manager
by A verified traveler
Posted 12 Jan 2024 on Hotels
The breakfast food need to have slight changes each day.
Comment from Hotel Management
16 Feb 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for having us and for the time you took to share your review about our hotel on your recent stay.Appreciate your comments and we hope that you will return to our hotel in the near future.HARRISly Yours,Julien LUTGENGeneral Manager
by A verified traveler
Posted 6 Jan 2024
The only issue was the exercise bikes. Both not working properly.
Comment from Hotel Management
16 Feb 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for having us and for the time you took to share your review about our hotel on your recent stay.Appreciate your comments and we hope that you will return to our hotel in the near future.HARRISly Yours,Julien LUTGENGeneral Manager
by A verified traveler
Posted 1 Jan 2024
What I didn't like is the house keeping. Could have been better. Space for improvement.
Comment from Hotel Management
16 Feb 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for the time you took to share your feedback about our hotel.Kindly accept my sincere apologies for the inconvenient situation that you experienced in regards to our housekeeping.Please be sure that we have forwarded your comments to our department concerned and corrective action has been taken to prevent this from happening again in the future.Once again thank you very much and we indeed look forward to talking to you soon.HARRISly Yours,Julien LUTGENGeneral Manager
by A verified traveler
Posted 15 Dec 2023 on Hotels
by A verified traveler
Nice Hotel
Posted 2 Dec 2023 on HotelsThis is a nice and comfortable hotel. Nice room with very comfortable bed and pillows
The only thing is the card key that I had to replace on almost every trip up to the room
by A verified traveler
Posted 24 Nov 2023
by A verified traveler
Posted 15 Nov 2023
Its in the mall
by A verified traveler
Posted 29 Oct 2023
Nice hotel with affordable rate, worth for the money
