Ratings based on 34 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Feb 2024
Cleaning stuff for friendly
by A verified traveler
A Mix of Good and Bad
Posted 25 Feb 2023 on HotelsWe stay three nights at Grand Paragon hotel,. The room is cosy and quite clean except I notice a few tiny cockraches around and some of the towels and bedsheet or blanket have stains which should not give to guests for using.
by A verified traveler from Fort Lauderdale
Posted 24 Nov 2022
Poor service and unreliable amendities
Comment from Hotel Management
21 Dec 2022 by Hanang, Hotel Management
Dear Mrs. CorrinneWarm Greeting From Grand Paragon Hotel JakartaFirst of all we just want to say thank you for staying at our Hotel. And at this moment we also want say sorry for your uncomfortable during your stay. All your complaint that time we try to do the best also we try to upgrade your with the rest of your booking date. And we hope it will not happen to you anymore. Please let me know if you want to stay with us again. Once again we say sorry to Mrs. Corrinne. See you and we are ready to serve you when you stay with us again.Best Regards,Hanang SamudraFront Office Manager
by A verified traveler
Posted 3 Jan 2022 on Hotels
by A verified traveler from Singapore.
Posted 29 Oct 2019
Con: air con needs time to be cool. At least half day.
Pro: near city and staff is very friendly.
by A verified traveler
Posted 14 Sep 2019 on Hotels
by A verified traveler
Posted 5 Aug 2019 on Hotels
by A verified traveler
Nice new cosy hotel
Posted 7 Mar 2019 on HotelsThe hotel is new and rooms are clean. daily making of room abit slow but acceptable. Location is a big challenge. Always have traffic jam. But along Jl Gajah Mada is where some eateries and night entertainment are.
Comment from Hotel Management
31 Mar 2019 by Best regards, Syahrir Arief General Manager , Hotel Management
Dear Mr David,
Thank you for taking the time to review us and for choosing to stay with us on your business trip.
Regarding the shortcomings you experienced during the stay, please accept our sincere apologies as these were not up to our standards.
This review has been shared with the team for immediate improvement including the guest services, which we agreed that we should have not make you waiting. Should travels bring you back to Jakarta, we hope for another opportunity of welcoming you and your partners in a more pleasant stay experience.
Recommended
for Getaway With Friendsby A verified traveler
If only water and wifi good, it is the best hotel
Posted 29 Jan 2018 on HotelsHotel located in centre of city, nearby to most attraction, shopping mall and entertainment. Staff and crew services are great too.
But the hotel is quite old, you can see from the first step in the room. There is no power plug beside bed. Water pressure not strong sometime none, can you believe it happen during shower? Although Wifi is provided, most of the time there is no internet.
Breakfast is ok, combination of western and local food. Got hot coffee and tea, with juices.
Comment from Hotel Management
30 Jan 2018 by Luthfan, Hotel Management
Dear our valued Guest,
Thank you for taking your time to write this review, we are glad to hear that you like our location, staff services, and breakfast. We sincerely apologize for the problems you encountered with water and wifi. We are looking into these problems and hopefully it will be solved soon.
We look forward for a chance to serve you again.
Best regards, Grand Paragon Hotel.
by A verified traveler
Posted 29 Jan 2018 on Hotels
Comment from Hotel Management
2 Feb 2018 by Luthfan, Hotel Management
Thank you for your time by giving us a review, we are glad that you had a pleasant experience while staying with us. We look forward for a chance to serve you again, thank you.
