Ratings based on 548 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Grand Mercure Jakarta Harmoni, Hotel Management
Dear Mr. Mansoor, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager
by A verified traveler
Posted 26 Apr 2024
Stuff are very friendly and helpful!
Comment from Hotel Management
28 Apr 2024 by Grand Mercure Jakarta Harmoni, Hotel Management
Dear Mr. Mansoor, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager
by A verified traveler
Posted 19 Feb 2024
Staff very polite and helpful, very clean, spacious and very safe,
Comment from Hotel Management
21 Feb 2024 by Grand Mercure Jakarta Harmoni, Hotel Management
Dear Mr. James, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager
by A verified traveler
Posted 16 Nov 2023
Staff is nice
Comment from Hotel Management
19 Nov 2023 by Lalu Aswadi Jaya, Hotel Management
Dear Mr. Yok Fenn,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous oneBest RegardsLalu Aswadi JayaGeneral Manager
by A verified traveler
Posted 25 Oct 2023
Comment from Hotel Management
19 Nov 2023 by Lalu Aswadi Jaya, Hotel Management
Dear Mr. Kuan Hwa,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous oneBest RegardsLalu Aswadi JayaGeneral Manager
by A verified traveler
Posted 9 Oct 2023
It would be perfect if the check in and out procedures are much quicker.
Comment from Hotel Management
10 Oct 2023 by Grand Mercue Jakarta Harmoni , Hotel Management
Dear Our Valued Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous oneBest RegardsLalu Aswadi JayaGeneral Manager
by A verified traveler from Singapore
Posted 4 Aug 2023
Wonderful hotel
Comment from Hotel Management
4 Aug 2023 by Grand Mercue Jakarta Harmoni , Hotel Management
Dear Mr. Ferozshah Bin,We very much appreciates your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Lalu Aswadi Jaya General Manager
by A verified traveler
Posted 1 Aug 2023
Decent hotel and great rooms. Nice and clean as you expect from the hotel. Central area and there is a construction site right opposite.
Comment from Hotel Management
2 Aug 2023 by Grand Mercue Jakarta Harmoni , Hotel Management
Dear Mr. Ye Kyaw Thuya,We very much appreciates your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Lalu Aswadi Jaya General Manager
by A verified traveler
Posted 10 Jul 2023 on Hotels
Shower was not working well. Reported this matter but did not work on it until next day where i have to call them up again. Male Front office not friendly as the ladies.
Comment from Hotel Management
12 Jul 2023 by Mr. Subendi, Hotel Management
Dear Mr. David SanthanansamyFirst of all, allow me to thank you for being our loyal guest. We apologize for the inconvenience you experienced on the last time you stay with us.thank you for your feedback about your stay experience. Your feedback has shared to the related department in order to improve the level of service that you and another guest rightfully expect from our hotel. Therefore, corrective action will be taken immediately among rooms team. Our hotel is strategically located at Central Jakarta where you can simply access business or tourism center. We hope that you could give us the opportunity to serve you again in the futureAgain Mr. David Santhanansamy, please accept our sincere apologiesDo not hesitate to contact us if you have further assistance and we are looking forward to welcoming you back at our hotelBest regards,SubendiGeneral Manager
by A verified traveler
Posted 7 Jul 2023
Comment from Hotel Management
28 Jul 2023 by Grand Mercue Jakarta Harmoni , Hotel Management
Dear Mr. Yeong Khai WengWe very much appreciates your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Lalu Aswadi Jaya General Manager
