Ratings based on 181 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2023 on Hotels
Comment from Hotel Management
9 Feb 2024 by Yusup, Hotel Management
Dear Shan Shan, Greetings from Fraser Residence Sudirman Jakarta! Thank you for choosing our hotel residence as your home away from home. We will convey this positive feedback to entire team who has provide an outstanding service. This feedback helps us to continue to improve the services even better in the future. We look forward to welcoming you back at Fraser Residence Sudirman Jakarta in the near future. Best Regards, Yusup Duty Manager
by A verified traveler
Posted 2 Jul 2023 on Hotels
Comment from Hotel Management
3 Aug 2023 by Fraser Residence Sudirman Jakarta, Hotel Management
Dear Mr. Yusuke,Thank you for your Feed backBest regardFraser Residence Sudirman Jakarta
by A verified traveler
Posted 14 May 2023 on Hotels
Comment from Hotel Management
7 Jun 2023 by Atha Imran, Hotel Management
Dear Mr. Ramesh,Thank you for your feed back,We waiting you back in Fraser Residence Sudirman JakartaThank youBest regardAtha Imran
by A verified traveler
Posted 1 Mar 2023 on Hotels
Comment from Hotel Management
6 Apr 2023 by Fraser, Hotel Management
Dear Rosemarie,Thank you for your feedback,
by A verified traveler
Posted 17 Jan 2023
Change room and toilet facility needed in pool area. Guest should be able to sit and drink in garden area.
Comment from Hotel Management
18 Jan 2023 by Atha Imran, Hotel Management
Dear Mr. AntonGreetings from Fraser Residence Sudirman Jakarta!Thank you for choosing Fraser Residence Sudirman Jakarta as your place to stay away from home. We apologize for the inconvenience you have experience during stay. To keep other guest and tenant comfort, the building management is not allowing guest to eat and drink at pool area, however there are chairs you can use. Also for changing room and toilet are available inside the building, you may ask our staff assistance if you want to use it. Once again thank you for your feedback and we look forward to welcoming you back in the near future.Yours Sincerely,Atha ImranFront Office Manager
by A verified traveler
Posted 16 Aug 2022 on Hotels
Comment from Hotel Management
7 Sep 2022 by Atha Imran, Hotel Management
Dear Hyo WookGreetings from Fraser Residence Sudirman Jakarta!We are grateful you chose to stay with us during your visit to Jakarta. We are delighted to read that you had an excellent experience and enjoyed our service. We are looking forward to welcome you back at Fraser Residence Sudirman Jakarta in the very near future.Regards,Atha ImranFront Office Manager
by A verified traveler
Posted 11 Jul 2022 on Hotels
Comment from Hotel Management
7 Sep 2022 by Atha Imran, Hotel Management
Dear Azzam,Greetings from Fraser Residence Sudirman Jakarta!We are grateful you chose to stay with us during your visit to Jakarta. We are delighted to read that you had an excellent experience and enjoyed our service. We are looking forward to welcome you back at Fraser Residence Sudirman Jakarta in the very near future.Regards,Atha ImranFront Office Manager
by A verified traveler
Posted 11 Jul 2022 on Hotels
Comment from Hotel Management
7 Sep 2022 by Atha Imran, Hotel Management
Dear Jung Pil,Greetings from Fraser Residence Sudirman Jakarta!We are grateful you chose to stay with us during your visit to Jakarta. We are delighted to read that you had an excellent experience and enjoyed our service. We are looking forward to welcome you back at Fraser Residence Sudirman Jakarta in the very near future.Regards,Atha ImranFront Office Manager
by A verified traveler
Very bad service
Posted 7 Feb 2022 on HotelsThis place is terrible now. It’s in bad condition, cleaners are lazy and staff are not helpful.
Comment from Hotel Management
8 Feb 2022 by Prihantono Aries Putra, Hotel Management
Dear Mr. Nigel,
Warmest Greeting from Fraser Residence Sudirman, Jakarta.
First of all, we would like to thank for your valuable feedback. We do apologize if your stay with us did not meet your expectation. We already shared your comments to all of our team member, as we believe this will be our motivation to improve .
Once again thank you and have great day ahead.
Sincerely yours,
Prihantono Aries Putra
Operations Manager
by A verified traveler
This place is terrible now
Posted 8 Jan 2022 on HotelsThe maintenance budget has been set at zero and everything is slowly decaying.
Comment from Hotel Management
10 Jan 2022 by Prihantono Aries Putra, Hotel Management
Dear Sir / Madam,
Warmest Greeting from Fraser Residence Sudirman, Jakarta.
First of all we would like to thank for your valuable feedback. We do apologize to make you feel disappointed and inconvenient with accommodations provided. Aside from your feedback we would like to inform you that we are keep doing periodically regular maintenance for our rooms which it has been the standard of Frasers Hospitality,
and also we are undergoing a phased gradually outdated room equipment changing. We already shared your comments to all of our team member, as it will be our continuous motivation to keep providing the best for all of our guests.
Once again thank you and meanwhile stay happy and healthy.
Sincerely yours,
Prihantono Aries Putra
Operations Manager
