Ratings based on 183 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jan 2024
I liked staff people. On the first night a man who took the same elevator stalked me and call me on the room phone like so many times and told me he wanted to go to my room and talk with me, so I was really scared and asked for a help to the front desk. They listened to me very politely and changed my room.
As a whole I liked this hotel, but just one point, I found some stains on the bed sheet, and I didn’t like it.
Comment from Hotel Management
1 Feb 2024 by Friana Leona - Hotel Manager, Hotel Management
Dear Sarasa, Warm greetings from favehotel Tanah Abang Cideng. Thank you for staying and taking the time to provide a review and input for our hotel. We hope to always be able to provide services that meet your and your family's expectations. On behalf of the management, allow us to apologize for the inconvenience you've experienced while staying here. We will make sure to always improve the quality of our services from time to time. and regarding the sheets that have stains, we make sure they don't happen again. We are happy to be part of your travel experience and we look forward to welcoming you back to favehotel Tanah Abang Cideng and providing a better experience in the future. Sincerely yours Friana Leona Hotel Manager.
by A verified traveler
Posted 17 Jul 2023 on Hotels
by A verified traveler from Orlando
Posted 17 Jun 2023
Nothing
by A verified traveler
Posted 4 Jan 2020
The internet rarely worked and I had to use my mobile phone the whole time for Internet. The doors are broken. You can think they are closed and locked but hey aren't really and anyone can just walk into your room without a card. Most hotels have an alarm go off if your door is left open for more than a few seconds. The hotel Staff work hard to do no jobs and there is no issue with them. It's the head office for the hotel who really screwed up in these 2 aspects.
Comment from Hotel Management
13 Jan 2020 by Jean, Hotel Management
Dear Anonymous,
Thank you for staying at favehotel Tanah Abang Cideng and share your positive feedback in this review. We do apologize for making your stay uncomfortable.
Our Engineering team are now working to fix the wi-fi connection by moving the access point to reach all floor equally.
Please be sorry that our room facility is not complete as you expectation especially about the alarm notification of the door if it is not closed properly. We have forwarded this issue to our owning company management to be reviewed.
We do hope these explanation could be your consideration for your next stay.
Should you require further assistance, feel free to contact us.
Regards,
Jean Rumampuk
Front Office Manager
by A verified traveler
Posted 10 Dec 2019
Staff r very friendly and helpful.
They r excellent, pak agus in restaurant r excellent.
Daniel, Rungga r excellent and very helpful
Comment from Hotel Management
13 Jan 2020 by Jean, Hotel Management
Dear Anonymous,
Thank you for staying at favehotel Tanah Abang Cideng and share your experience during your stay.
It is our pleasure to know that our team serve the excellent service, because we keep trying hard to give beyond the guest expectation.
We are happy to welcome you back. Should you require further assistance, feel free to contact us.
Regards,
Jean Rumampuk
Front Office Manager
by A verified traveler
Posted 14 Sep 2019
The toiletries provided very limited and no hairdryer.
by A verified traveler
Posted 16 Jul 2019 on Hotels
by A verified traveler
Posted 25 Jun 2019 on Hotels
by A verified traveler
Posted 1 May 2019
I like the location and near MacDonald and Alfa Maret.
Did not like the odore of the room and maybe they need to use some nice good smell detergent to wash the pillows cover and bed sheet.
by A verified traveler
Posted 28 Apr 2019
A nice hotel with very good staff. The only gripe that I have is that the WiFi was a bit shaky at times.
