Ratings based on 238 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2023
The place vr nice. Only the lift issue. But everything perfect
by A verified traveler
Posted 22 Oct 2023
Staff is professional and polite. Unfortunately their Internet was not working most of the time. I stayed for 4 nights and Internet only worked on the first night. I had to use my data to do access the Internet. Although my room has smart TV, it’s useless without the Internet connection.
by A verified traveler
Posted 19 Oct 2023
.
by A verified traveler
Posted 7 Sep 2023
Nothing to complain about it
by A verified traveler
Very poor wifi, TV services, customer service
Posted 28 Jun 2023 on HotelsTheir wifi was very slow me almost nonexistent. They also charged extra fees bath towels if you request one.which doesn’t make sense at all especially when we rented executive suites. When the hotel was full forget it to have decent breakfast as you don’t even have a place to sit. The place is within walking distance to Lotte mart which is a plus but I have to say with lack of Wifi, TV service and quality of customer service I don’t think I can come here anymore. Also if you stay here more than one night beware that you do need to one to registration at the lobby everyday so your card can work
by A verified traveler
Posted 18 Jun 2023
Decent place for families. Menu is plain and simple, buffet breakfast spread daily, same thing every day almost. Staff are excellent and friendly. Definitely a plus point there. Be prepared to check in late. Wifi is not good. So do have a backup plan for that. Overall for a simple family vacation, should be fine.
Comment from Hotel Management
6 Sep 2023 by Lenni Apriyanti, Hotel Management
Dear Mr. Hamid,Thank you for choosing éL Hotel jakarta as your priority place to stay. We're delighted that you had a pleasant experience while stay with us. We look forward to welcoming you again in another ocassion.Best Regards,Lenni ApriyantiGeneral ManageréL Hotel Jakarta
by A verified traveler from Mt Evelyn
Posted 4 Nov 2022
Hotel is getting old and needs some serious maintenance. The closeness to loud speaker for muslim prayers is not great, too noisy at horrible times.
by A verified traveler
Posted 29 Oct 2022 on Hotels
Comment from Hotel Management
6 Sep 2023 by Lenni Apriyanti, Hotel Management
Dear Mr/Mrs. Uttam,Thank you for choosing éL Hotel jakarta as your priority place to stay. We're delighted that you had a pleasant experience while stay with us. We look forward to welcoming you again in another ocassion.Best Regards,Lenni ApriyantiGeneral ManageréL Hotel Jakarta
by A verified traveler
Posted 19 Sep 2022 on Hotels
Comment from Hotel Management
6 Sep 2023 by Lenni Apriyanti, Hotel Management
Dear Mr/Mrs. Santa,Thank you for choosing éL Hotel jakarta as your priority place to stay. We're delighted that you had a pleasant experience while stay with us. We look forward to welcoming you again in another ocassion.Best Regards,Lenni ApriyantiGeneral ManageréL Hotel Jakarta
by A verified traveler
Posted 23 Jul 2022
Friendly
Comment from Hotel Management
6 Sep 2023 by Lenni Apriyanti, Hotel Management
Dear Mrs. Rachel,Thank you for choosing éL Hotel jakarta as your priority place to stay. We're delighted that you had a pleasant experience while stay with us. We look forward to welcoming you again in another ocassion.Best Regards,Lenni ApriyantiGeneral ManageréL Hotel Jakarta
