Ratings based on 74 Verified Reviews

3.2 out of 5
62% of guests recommend
3.1 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 21 Jan 2024
Photos doesn't reflect the property
1 out of 5
by A verified traveler

Posted 5 Dec 2023 on Hotels
need more staff to help on the check in. and help the guests with their luggage.
3 out of 5
by A verified traveler

Ants!

Posted 21 Sep 2023 on Hotels
The building is still relatively "new", about 10 years old, but it desperately needs a thorough updates. Avoid rooms with carpets (they have ones with tiles). The problem would be the under-staffing, even that they were very nice and respectful to guests. The rooms are large, the bed is large with good, firm mattress, and they have a (not-so-cold) fridge and plenty of cabinet space to store your items. I can see it used to be a pretty nice hotel, but at this current condition, I would not recommend anyone to stay more than 2 nights there, even though the price seemed to be pretty low for the area. Everything is falling apart. We had issues with ants, most likely because guests would put their dirty dishes in front of their rooms and it remained there for many hours with nobody picked them up. Towels were old and had many dirt spots, molds in the bathroom, etc. The positive thing we had was the food. It tasted above average for 2 or 3-star hotels with free-breakfast. Coffee was amazing. They had an egg counter, but as the hotel is understaffed when we stayed, sometimes there would be no one there, and many times the security guard at the front had to multitask and also became the cook for the egg counter. It was a bit funny to see when you stayed longer enough to observe. I would not blame the staff, as they already did the best they could, but the Dreamtel hotel management had to update the hotel and also add more staff.
Comment from Hotel Management
1 Nov 2023 by Jhon, Hotel Management
Dear Guest, Warm greetings from Dreamtel Jakarta! Thank you for staying at our hotel and your comments to improve the quality of our services. By now we still on progress to change the room carpet into room with tile and painting the wall of rooms was finished and we will check related to other issues and make some improvements. Thank you for your review and hope you can stay again at our hotel. Thank you. Regards,Dreamtel Jakarta
4 out of 5
by A verified traveler

A good hotel with a nice little breakfast

Posted 1 Aug 2022 on Hotels
The staff is very helpful and knows a good amount of english.
Comment from Hotel Management
29 Aug 2022 by JHON ELIAKIM, Hotel Management
Dear Guest, Warm greetings from Dreamtel Jakarta! Thank you for staying at our hotel and your comments to improve the quality of our services. We hope you can stay again at our hotel. Thank you. Reagards,Dreamtel Jakarta
2 out of 5
by A verified traveler

Awful stay! Dirty!!!

Posted 6 Jan 2021 on Hotels
I have never been in such a dirty room. Long hair every where, stain on the bed sheets. Awful experience! + we got downgraded
Comment from Hotel Management
16 Aug 2021 by Jhon , Hotel Management
Dear Guest Warm greetings from Dreamtel Jakarta! Thank you for staying at our hotel and your comments to improve the quality of our services. We will check related to this issue and make improvements. We hope you can stay again at our hotel. Thank you Greetings, Dreamtel Jakarta
5 out of 5
by A verified traveler

Posted 1 Feb 2020 on Hotels
it was so good location, clean but old. very nice staff and friendly.
Comment from Hotel Management
3 Feb 2020 by Jhon, Hotel Management
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for your review and hope you can stay again at Dreamtel Jakarta. Regards, Marketing Team
4 out of 5
by A verified traveler

Posted 5 Jan 2020
Comment from Hotel Management
9 Jan 2020 by Jhon, Hotel Management
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for your review to us and we do apologize for your unpleasant during stay. Regads, Marketing Team
3 out of 5
by A verified traveler

Budget Hotel with good breakfast

Posted 28 Dec 2019 on Hotels
Good location, 2 and a half stars hotel but serve good breakfast.
Comment from Hotel Management
9 Jan 2020 by Jhon, Hotel Management
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for your good review to us. Regards, Dreamtel Jakarta
4 out of 5
by A verified traveler

Posted 7 Dec 2019
Staff was nice and great location. Only the toilet is not really clean. Will come again next time.
Comment from Hotel Management
9 Jan 2020 by jhon, Hotel Management
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for your review to us and we do apologize for your unpleasant stay. Regards, Dreamtel Jakarta
5 out of 5
by A verified traveler

Posted 31 May 2019 on Hotels
Comment from Hotel Management
8 Jun 2019 by rina, Hotel Management
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for your review. your review is important to us to make more improvement in our service.. Regards, Reservation Team
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