Ratings based on 199 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Aug 2023
good room
by A verified traveler
Posted 8 Oct 2022
The lobby and staff were amazing at Grand Dafam. Every morning Leila was very pleasant and made sure we were taken care of. Our first room had mold in it but after addressing our concerns with hotel manager Joco, we were upgraded to an executive suite. Joco provided great customer service. Overall the staff and breakfast made our stay at this hotel wonderful.
by A verified traveler
Not so good.
Posted 4 Feb 2020 on HotelsProbably just renovating or not. But the hotel was not like how described. We found a bowl of noodles in the fridge from a previous customer. The pool was dark and dirty looking. The road near by was noisy day and night.
Comment from Hotel Management
24 Feb 2020 by Marcomm, Hotel Management
Thank you for staying with us and also taking the time to write this review to us. We sincerely apologize for any inconvenience caused during your stay. We truly regret hearing this experience from you during your stay. Your feedback means a lot to us and we take this matter seriously. We would like to assure you that this is unlike what we usually offer. The responsible department has been alerted and immediate actions have been taken to prevent such incidents from happening again. Once again, we offer you our deepest apologies and we hope we are able to welcome you back in the future with a much better experience. Thank you
Best Regards
Hotel Management
by A verified traveler from NGONG
Posted 3 Nov 2019
Clean, respectful staff, nice breakfast buffet. No choice eateries nearby. But ⅞.
Comment from Hotel Management
5 Nov 2019 by GM, Hotel Management
Thank you for stay at Aston Marina Ancol and for your 5 stars. We are delighted to note that you had a pleasant experience on that your stay with us and we are looking forward to welcoming you on your next stay with us.
Regards,
Hotel management
by A verified traveler
Would love to come back !
Posted 12 Oct 2019 on HotelsI booked a superior non-smoking room for just one night but they said none is available at that moment. But the receptionist then kindly free upgraded our room to deluxe one. Thank you ! Nice and cozy room. But the lift is a little bit creepy it made a sound like it needs a better maintenance or something while going up from 5-10 floor.
Comment from Hotel Management
1 Nov 2019 by GM, Hotel Management
Dear Rosya,
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
Regards,
Hotel management
by A verified traveler from Melbourne Australia
Posted 1 Sep 2019 on Wotif
The location is good . The maintenance side of the room needs to be looked at. The hand basin taps are about to fall of. A bit more fresh air flow would be good.
Comment from Hotel Management
3 Sep 2019 by GM, Hotel Management
Dear Wotif,
Thank you for stay at Aston Marina Ancol and for your 5 stars. We are delighted to note that you had a pleasant experience on that your stay with us and we are looking forward to welcoming you on your next stay with us.
Regards,
Hotel management
by A verified traveler
Posted 13 Jul 2019
Our "non-smoking" room was a "smoking" room until the day before we arrived. It smelled terrible.
Comment from Hotel Management
16 Jul 2019 by General Manager, Hotel Management
Dear BG,
Thank you for choosing Aston Marina Jakarta and also taking the time to write this review to us. We sincerely apologize for any inconvenience caused during your stay. We truly regret hearing this news from you and please rest assured we are doing the necessary actions the prevent this from happening again in the future. We hope through the improvements, we are able to welcome you back once more with a much better experience. Thank you
Best Regards
Hotel Management
by A verified traveler from Braidwood, Australia
Posted 20 Jun 2019
Great family suite. Very convenient for a family of 5. Great breakfast options. Delicious. Close to fun parks and the old city.
by A verified traveler
Posted 4 Mar 2019 on Wotif
Food was fantastic very good choices, great buffet cant go any further. What l didn't like was not enough staffing on Sundays, Buffet food ran out, plates in several section ran out. . I had to clear my own table to sit , Restaurant Manager could hardly be seen. These issues could easily be fied but l had no problems regarding this ,the Management should take as a positive feedback and not negative.
by A verified traveler
Posted 24 Dec 2018 on Hotels
