Ratings based on 607 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
I will absolutely never recommend this hotel to ANYONE. We needed somewhere cheap and near Baymeadows so we thought this place would be perfect. For starters, the lobby was absolutely stunning, but we waited over 40 minutes in line at check in because there was only one clerk checking people in. Then, when we were getting checked in, she barely spoke to us and gave us our key. We were set to stay on the 3rd floor. The elevator was absolutely wonky and scary. There was no handicap accessible guardrails inside the elevator. When we got to the 3rd floor, the whole floor was full of random men hanging out in the hallway. I totally understand people getting too and from their rooms, but they were sitting outside peoples doors on their phones, which made me feel very uncomfortable. If I was not with my husband, I would’ve felt unsafe. The 3rd floor was very dark and reeked of cigarettes, which a lot of the men in the hallway were smoking. We were supposed to receive a king suite in a non smoking room, but the room we were given was absolutely full of cigarette smoke, and it was getting hard to breathe. We called the front desk to ask for a new room, which they said was fine, so My husband called the elevator… the elevator took 5 minutes to arrive. I decided to walk down the stairs and it took me only 60 seconds, but since he had luggage he could not follow. Our new room on the first floor was a lot better. I could still smell a bit of the cigarette smell but it was no where near as
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello Jordan,We are sorry to hear about your unpleasant experience. We take all feedback seriously and will address your concerns with our team for improvement. Your safety and comfort are our top priorities, and we regret if we fell short during your stay. We hope the rest of your time in Baymeadows was enjoyable, and we appreciate you bringing these issues to our attention.
by A verified traveler
Posted 5 Jun 2024
We came to Jacksonville for a graduation. We booked a room for 3 nights. We only stayed 1. This place smells bad and is dark inside. The room smelled like someone threw up inside and they barely cleaned it up on the carpet. Also the wash rags and towels had stains on them from previous guest. We checked out early and they did not credit us back for the 2 nights we did not stay. I will never book a Ramada Hotel again due to this experience. If I could good give it a negative 10 I would. Dont stay here at all.
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Roman, We are sorry to hear about your experience at our hotel. We take all feedback seriously and will address your concerns with the team. Please feel free to reach out to our management directly to discuss your refund request. Thank you for bringing this to our attention.
by A verified traveler
Posted 31 May 2024
Everything
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Maricela,We appreciate you taking the time to share your feedback with us. We value all comments as they help us improve our services for future guests. Should you have any further concerns, please don't hesitate to get in touch with our management team directly.
by A verified traveler
Posted 26 May 2024
The lobby was nice and had nice resturant and bar. Dirty elevator, baseboards and walls, the wall accent in our room falling apart the continental breakfast was minimal. The staff was curteous. It seemed like a welfare hotel with some sketcy people living there with there dogs. The beds were clean and comfortable.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello verna, We appreciate your feedback on our lobby, restaurant, and staff. We apologize for any inconveniences you faced and thank you for bringing this to our attention. Your comments will be shared with the relevant teams for improvement. We value your review and thank you for acknowledging our comfortable beds.
by A verified traveler
Posted 21 May 2024
Cleaning people were working hard. Front desk staff were nice but hotel is tired. Room was decent but carpet had fleas. Pool was green. Remodeling was in progress.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Luis, Thank you for sharing your feedback with us. We appreciate your kind words about our staff's efforts. We take all guest concerns seriously and will address the issues you mentioned to ensure a better experience for future guests. Your comments will be shared with the relevant teams for further review and improvement.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Jenniee,We are delighted to hear that you had an exceptional stay with us! We hope to welcome you back soon for another 5-star experience.
by A verified traveler
Posted 19 May 2024
The checkin clerk used my information to personally call and talk me 5 times already. I was scared. The manager today at check out wasn't concerned. I am thinking about calling the police and fear for all customers and their credit card information.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Ryan, Thank you for bringing this to our attention. Your feedback is important, and we take matters like this very seriously. Rest assured that we are looking into this issue. Your security is our priority, and appropriate action will be taken to address this situation and ensure the safety of all our guests. Please feel free to contact management directly with any further concerns.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Douglas, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any specific feedback so we can address any issues. We value your insights to improve our services for future guests.
by A verified traveler
Posted 14 May 2024
This was the nasty hotel ever I have pictures of the stained towels, the light falling out the roof, a video of a lady sitting in the hall for HOURS high off drugs & falling asleep! ONLY one face towel. The cleaning ladies are very rude. This was a terrible hotel. Glad it was for only one night! I actually asked for my money for WAYY before I even got in the room ! Oh and the pool was closed for maintenance but was told it’s been closed for months!!
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Jaliyiha, We're sorry to hear about your experience. Your feedback is important, please contact our management team directly to address these concerns thoroughly. Thank you.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
8 May 2024 by td, Hotel Management
Thank you for staying with us.
