Ratings based on 1,201 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Suwanee
Posted 21 May 2024
Excellent, close to nice bars, walkable streets!
Highly recommended
Comment from Hotel Management
21 May 2024 by Ana, Hotel Management
Greetings Reinaldo,We appreciate your excellent feedback. We are delighted that you enjoyed your stay and the convenience of our location. We hope to see you the next time you visit Jacksonville!
by A verified traveler
Posted 16 May 2024
Mortons on site was very nice. Food and Experience was legendary. No hot water in shower (only luke warm) Notified front desk and they sent maintenance while we were at supper. No improvement.
Comment from Hotel Management
16 May 2024 by Melinda, Hotel Management
Dear bryan,Thank you for taking the time to review our property. We are so glad to hear you had a great experience at Mortons. Please allow me to apologize for the lack of hot water you experienced, we will be sure to share your concerns with our management team. We hope to have the opportunity to welcome you back to Hyatt Regency Jacksonville Riverfront again soon for a better experience. Warm regards,Melinda
by A verified traveler
Posted 16 May 2024
Property was a little outdated but clean. Was super busy due to concert
Comment from Hotel Management
17 May 2024 by Candace, Hotel Management
Dear Rachel,Thank you for your rating & review of our hotel. We hope you enjoyed your stay and the concert! We look forward to welcoming you again at Hyatt Regency Jacksonville Riverfront.Warm regards,Candace
by A verified traveler
Posted 14 May 2024
Loved everything about especially the staff
Comment from Hotel Management
15 May 2024 by Jamie, Hotel Management
Dear Jessica,Thank you for your great review and rating for our Hyatt Regency Jacksonville! We were delighted to hear that you enjoyed your stay with us, and to hear that our team left a positive impression on your stay experience. Thank you for staying with us, we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie
by A verified traveler
Posted 14 May 2024
I enjoyed the river walk right in front of the hotel and the dolphins swimming and playing in the river.
Comment from Hotel Management
14 May 2024 by Gale, Hotel Management
Good afternoon, Dina,Thank you for such a kind review! We look forward to seeing you again in the near future.Warm Regards,
by A verified traveler
Posted 13 May 2024
Everything looked old and worn. Outdated. Not impressed with the restaurants. No Coca-Cola products. Restaurants too expensive for what you get.Room looked outdated and dusty. Carpets need cleaning, tub old and rusting.
Comment from Hotel Management
14 May 2024 by Brittney C., Hotel Management
Hello Scott,Thank you for sharing your experience with us. We are sorry to hear that you did not have a pleasant stay. This is not the experience we wish you to have. Your feedback will be shared with our management team as your review helps to directly impact your future stays. We hope to be able to welcome you back in the future.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Brittney C., Hotel Management
Hi Christina,We appreciate your review. Thank you for your visit and we hope to see you again soon.
by A verified traveler
Posted 12 May 2024
Everything
Comment from Hotel Management
13 May 2024 by Jamie, Hotel Management
Dear Susan,Thank you for your great 5/5 rating for our Hyatt Regency Jacksonville! We were delighted to see that you enjoyed your stay with us. We hope to welcome you back as our guest again in the future!Warm regards,Jamie
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Brittney C., Hotel Management
Hello albert c,Your awesome 5-star rating is much appreciated. We are thrilled to learn that you had a great experience, and we look forward to your future stays with us.
by A verified traveler
Posted 11 May 2024
The staff lacked a friendly persona. At checkout, the printer was broken and a receipt was supposed to be emailed, but was never received. If you have the stature of a preschooler then you should have no problem using the toilet in the room; otherwise, ask for a handicap accessible room. Morton's was exceptional for dinner.
Comment from Hotel Management
12 May 2024 by Tieysha, Hotel Management
Hello Deb,Thank you so much for your rating as well as your feedback. We are so sorry to hear that our staff laced a friendly persona, you didn't receive your emailed receipt, and that the toilet seat in your room didn't meet your expectations. We are so grateful to hear that Morton's dinner was exceptional. We hope we will have the pleasure of welcoming you back to Hyatt Regency Jacksonville Riverfront in the future.Best Wishes,
