Ratings based on 1,204 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Everything was uneventful and quiet which is always a good thing
by A verified traveler
Posted 1 Jun 2024
Be prepared to pay for parking
The lobby smells funny
No breakfast included
Food ends at 11
No Hilton points issued if you use Expedia
Comment from Hotel Management
3 Jun 2024 by HotelMgmt, Hotel Management
Candice, we apologize for not meeting the high standards we strive for during your visit. Although we provide details about our breakfast and parking fees on our website and through our booking partners, we understand your surprise and are sorry for any confusion. Additionally, we are concerned about the odor you mentioned in our lobby and are addressing this immediately to ensure a fresher and more welcoming environment for our guests. We would be grateful for the chance to host you again and provide a much better experience.
by A verified traveler from ADEL
Posted 1 Jun 2024
It was ok
by A verified traveler
Posted 1 Jun 2024
Our flight was delayed so it was a rough day but the staff has been wonderful and even gave my daughters cookies to cheer us up!! ❤️❤️
by A verified traveler from Goodyear
Posted 31 May 2024
The cookies when we checked in and our room was beautiful! Also the bed was so comfortable! There was also a restaurant downstairs which was super convenient and very good food
by A verified traveler
Posted 30 May 2024
Salt water pool!
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Hotelmgmt, Hotel Management
We greatly appreciate your rating, Tamara, and we can't wait to welcome you back to make many more five-star memories with us!
by A verified traveler
Posted 30 May 2024
The hotel is convenient to the airport, paying extra for parking is annoying.
Comment from Hotel Management
1 Jun 2024 by Hotelmgmt, Hotel Management
Thomas, thank you for the perfect rating! It's great to hear our location was convenient for your travel needs. We understand the parking fee wasn’t what you expected and will consider your comments internally. We hope to have the pleasure of welcoming you back in the future!
by A verified traveler
Posted 27 May 2024
Very outdated and not up to Hilton standard at all. I was very disapointed. Staff was great though.
Comment from Hotel Management
29 May 2024 by HotelMgmt, Hotel Management
Max, it’s disappointing to hear that your stay fell short of the high standards you’ve come to expect from our Brand. We sincerely apologize for any shortcomings you encountered and will discuss your comments internally to see where updates and extra attention are needed. We appreciate your positive words about our team’s service, and we hope for another chance to make a better impression in the future.
by A verified traveler
Posted 27 May 2024
I think each room should have a fan. Once the ac shuts off there is absolutely no circulation. And it gets to hot.to fast.
Comment from Hotel Management
30 May 2024 by HotelMgmt, Hotel Management
Kimberly, we're grateful for your five-star rating and valuable feedback. Ensuring our guests are comfortable is a top priority, and we will consider your suggestion for fans in the guest rooms. We look forward to enhancing your experience during your next visit to the DoubleTree by Hilton Hotel Jacksonville Airport!
