Ratings based on 1,057 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
The staff here was so kind to our family at check in. We had our airbnb cancel on us the night before due to a plumbing issue. We scrambled to find somewhere for our family to go on a holiday weekend just hours before we were to hit the road. They were able to give us adjoining rooms thankfully since we are a family of 5. It was really a lifesaver!
by A verified traveler
Posted 27 May 2024
This facility was clean, however the workmanship on our room was poor, as if a none skilled person did the renovations, tiles were crooked and grout unfinished no shelves for your toiletries in the shower.
by A verified traveler
Posted 27 May 2024
Clean hotel. Staff was very friendly and helpful.
Comment from Hotel Management
28 May 2024 by Andy Preslar General Manager, Hotel Management
Dear Jeremy, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to the area. With Hospitality,Andy PreslarGeneral Manager
by A verified traveler
Posted 27 May 2024
I really liked the airport shuttle. They came to pick us up very quickly. The shuttle driver was very friendly & funny.
Comment from Hotel Management
28 May 2024 by Andy Preslar General Manager, Hotel Management
Dear Peggy, We appreciate your wonderful feedback on your stay at the Crowne Plaza Jacksonville Airport/I-95N and the compliments on our airport shuttle service and drivers. We are glad this service was an added convenience for you! Thank you for choosing to stay with us, and we hope to have an opportunity of welcoming you back soon.With Hospitality,Andy PreslarGeneral Manager
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 26 May 2024
Surprise ! $75 pet fee. Not a word about a fee on the website or in the reservation.
Comment from Hotel Management
27 May 2024 by Jessica Matthews General Manager, Hotel Management
Dear Fredrick, We value hearing from our guests, and we thank you for taking the time to share your experience. We hope overall you had a pleasant stay with us, but we regret your disappointment with the pet fee. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to provide a better experience in the future. Warm Regards, Jessica MatthewsGeneral Manager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Larry, Thank you for your rating of Crowne Plaza Jacksonville Airport/I-95N. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.With Hospitality,Andy PreslarGeneral Manager
by A verified traveler
Posted 25 May 2024
Ok
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Abhinay, Thank you so much for the perfect rating of your time at Crowne Plaza Jacksonville Airport/I-95N. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.With Hospitality,Andy PreslarGeneral Manager
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Andy Preslar General Manager, Hotel Management
Dear Fleming, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and for posting such a great rating. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to the area. With Hospitality,Andy PreslarGeneral Manager
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Alejandro, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Crowne Plaza Jacksonville Airport/I-95N look forward to your next visit.With Hospitality,Andy PreslarGeneral Manager
