Ratings based on 845 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Like it
Comment from Hotel Management
4 Jun 2024 by Guest Relations Representative, Hotel Management
Dear Mr.Panshu,Thank you for your glowing review of Elite World Grand İstanbul Küçükyalı. We couldn't be happier to read your review and hear about how much you enjoyed the property. We very much look forward to the opportunity to welcome you back to Elite World Grand İstanbul Küçükyalı during your next visit to Istanbul!Kind Regards,Sevgi ÇelikGuest Relations Representative
by A verified traveler
Posted 1 Jun 2024
Very clean, comfort and good view
Comment from Hotel Management
1 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Valued Guest , Thank you for your kind words .We are thrilled to hear that you enjoyed your stay with us . Our team works hard to provide exceptional service ,and we are glad it made a positive impact.We hope to welcome you back soon for another Fantastic experience at the Elite World Grand Küçükyalı. Warm Regards, Eylem Er Guest Relations Manager
by A verified traveler from Covington
Posted 31 May 2024
Everyone and everything was fantastic.
Comment from Hotel Management
31 May 2024 by Guest Relations Manager, Hotel Management
Dear Valued Guest , Thank you so much for your review. It is a pleasure to know you found the service and accommodations you received to be remarkable. Receiving such wonderful feedback from our guests is truly what inspires us most.We very much look forward to the opportunity to welcome you back again in Istanbul soon.Kind Regards,Eylem ER Guest Relations Manager
by A verified traveler
Posted 26 May 2024
Great service from staff! Highly recommend to discover the asian side of istanbul! Driving is easier on this side of istanbul
Comment from Hotel Management
27 May 2024 by Guest Relations Manager, Hotel Management
Dear Ms . Raenne, Thank you for your wonderful review.It is our utmost priority to ensure each of our guests that enter our hotel feel embraced with a genuine sense of welcome and appreciation.Your comments for our team members are greatly appreciated. We are so happy to know you and received the exceptional service and guest experience that we strive to provide!We very much look forward to the opportunity to welcome you and your family back again soon.Kind Regards, Guest Relations Manager Eylem ER
by A verified traveler from Sheffield
Posted 24 May 2024
Amazing
Comment from Hotel Management
25 May 2024 by Guest Relations Representative, Hotel Management
Dear Mr. Samir,Thank you so much for your wonderful review!We are thrilled to hear your stay at Elite World Grand İstanbul Küçükyalı was remarkable and very much look forward to the opportunity to welcome you back again soon.Kind Regards,Sevgi ÇelikGuest Relations Representative
by A verified traveler
Posted 23 May 2024
Awesome
by A verified traveler
Posted 17 May 2024
Bad treatment, not clean, and no privacy in the bathrooms between women and men. They put a sign here for men and here for women. When my wife entered the Turkish bath supposedly designated for women, she found a man inside with his girlfriend, and when I asked them about this big mistake, they told me that he can enter the women’s room. . For them, this is a normal thing, and in fact, this is an unforgivable mistake, especially if the woman is veiled
Comment from Hotel Management
23 May 2024 by Guest Relations Manager, Hotel Management
Dear Mr. Houssam , We are sorry to learn that your overall stay with us did not meet your satisfaction.We have only one bath in our hotel. and as we stated on our website; It is for the common use of both male and female guests. It is especially common in the fitness, pool, sauna and steam room.We serve our guests together. Thank you for informing us about this issue in terms of hygiene. We would like you to know that we pay attention to our hygiene standards and will take the necessary precautions. We take your feedback very seriously and want to make sure the matter is investigated thoroughly to prevent it from happening again in the future. We would appreciate the opportunity to discuss your experience in more detail and would like your contact information.Kind regards,Guest Relations Manager Eylem ER
by A verified traveler from Nutley
Posted 16 May 2024
property condition, safe area, nice service, good location , nice breakfast,
Comment from Hotel Management
17 May 2024 by Guest Relations Representative, Hotel Management
Dear Mr. Sherif,Thank you for your glowing review of Elite World Grand İstanbul Küçükyalı. We couldn't be happier to read your review and hear about how much you enjoyed the property. Thank you for staying with us and we hope we have a chance to welcome you back again very soon!Kind Regards,Sevgi ÇelikGuest Relations Representative
by A verified traveler
Posted 13 May 2024
Excellent hotel
Comment from Hotel Management
14 May 2024 by Guest Relations Representative, Hotel Management
Dear Mr. Mojtaba,On behalf of all of us at Elite World Grand İstanbul Küçükyalı, thank you so much for wonderful review of our hotel. It is truly a pleasure to hear you found your stay to be exceptional.We look forward to the opportunity to welcome you back again in the near future.Kind Regards,Sevgi ÇelikGuest Relations Representative
by A verified traveler
Posted 12 May 2024
Bad service, no cleanliness
Comment from Hotel Management
14 May 2024 by Guest Relations Representative, Hotel Management
Dear Mr. Ayad,Thank you for your feedback. We are extremely disappointed to hear of your experience staying with us. This is absolutely not the level of service that we strive for and your experience is not acceptable to us. We would very much like to speak with you about this in more detail. Kindly requesting to reach out to us at in down below contact details.Kind Regards,Sevgi ÇelikGuest Relations Representativeguestrelationsasia@eliteworldhotels.com.tr +90 (216) 458 90 00
